What are the responsibilities and job description for the Member Services/Front Desk position at Boise Racquet and Swim Club?
Job Overview
We are seeking a dedicated and enthusiastic Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our club members and guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to handle various administrative tasks efficiently.
Duties
- Greet members and guests upon arrival with a warm and friendly demeanor.
- Manage check-in and check-out processes efficiently while ensuring member satisfaction.
- Handle reservations, cancellations, and modifications accurately.
- Process payments and manage cash handling procedures with precision.
- Provide information about club amenities, services, and programs.
- Assist in supervising front desk operations and training new staff as needed.
- Maintain an organized front desk area
- Some food and beverage handling/sales from our snack bar located near the front desk.
- Address guest inquiries or concerns promptly and professionally.
- Collaborate with other departments to enhance the overall guest experience.
Skills
- Strong customer service skills with a focus on guest satisfaction.
- Experience in sales and retail sales is advantageous.
- Proficiency in cash handling and basic math skills for accurate transactions.
- Familiarity with retail math concepts is a plus.
- Ability to operate cash registers and other front desk technology effectively.
- Supervising experience is beneficial for managing front desk operations smoothly.
Join our team as a Front Desk Member Services agent where you can make a positive impact on our members' experiences while developing your skills in a dynamic environment!
Job Types: Full-time, Part-time
Pay: From $16.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
- Evening shift
- Morning shift
Education:
- High school or equivalent (Preferred)
Ability to Commute:
- Boise, ID 83704 (Required)
Ability to Relocate:
- Boise, ID 83704: Relocate before starting work (Preferred)
Work Location: In person
Salary : $16