What are the responsibilities and job description for the Service Advisor position at Bokman Of Wellsville?
Overview
We are seeking a motivated and customer-focused Service Advisor to join our team. In this role, you will be the primary point of contact for customers seeking automotive services, ensuring a seamless and positive experience from start to finish. Your expertise in automotive diagnostics and service writing will be crucial in effectively communicating with both customers and service technicians. If you have a passion for the automotive industry and enjoy working in a fast-paced environment, we want to hear from you!
Responsibilities
- Greet customers promptly and professionally, assessing their service needs.
- Provide detailed explanations of services required, including brake repair, diesel engine repair, and air brake services.
- Manage cash handling processes accurately and efficiently.
- Document customer concerns and relay information to service technicians for effective diagnostics.
- Upsell additional services based on customer needs and vehicle condition.
- Maintain clear communication with customers throughout the service process, providing updates on progress and any additional recommendations.
- Ensure all service orders are completed accurately and efficiently, adhering to dealership standards.
- Foster strong relationships with customers to encourage repeat business.
Experience
- Previous experience in an automotive dealership setting is preferred.
- Familiarity with automotive sales, service writing, and upselling techniques is highly desirable.
- Knowledge of automotive diagnostics and ability to communicate technical information effectively.
- Experience working as a service technician is a plus but not required.
- Strong cash handling skills with attention to detail.
- Excellent interpersonal skills with the ability to build rapport with customers.
Join our team as a Service Advisor and play a vital role in delivering exceptional customer service while contributing to the success of our dealership.
Job Types: Full-time, Part-time
Pay: $50,000.00 - $75,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Health savings account
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
Work Days:
- Monday to Friday
- No weekends
Ability to Commute:
- Wellsville, NY 14895 (Required)
Ability to Relocate:
- Wellsville, NY 14895: Relocate before starting work (Required)
Work Location: In person
Salary : $50,000 - $75,000