What are the responsibilities and job description for the Call Center Customer Service Agent position at Bold MK?
Department: Bold MK
Location: Dallas, TX
Compensation: $17.00 - $22.00 / hour
Call Center Customer Service Agent
Location: Dallas, TX
Job Type: Full-Time
About Us:
We are seeking a dedicated and enthusiastic Call Center Customer Service Agent to join our dynamic team. As a vital point of contact between our customers and the company, you will be responsible for delivering exceptional service while handling inquiries, resolving issues, and ensuring customer satisfaction. Your role will involve managing a variety of customer interactions through telephone and digital communication channels.
Key Responsibilities
- Answer inbound calls from customers promptly and professionally.
- Provide accurate information regarding products and services.
- Resolve customer issues and complaints in a timely manner.
- Document customer interactions and update account information as needed.
- Assist customers with order placements, modifications, and cancellations.
- Identify opportunities to upsell or cross-sell products and services based on customer needs.
- High school diploma or equivalent; associate's degree preferred.
- Proven experience in a customer service role, preferably in a call center environment.
- Excellent verbal and written communication skills.
- Strong problem-solving skills and the ability to remain calm under pressure.
- Ability to work independently as well as part of a team.
- Proficient in using computer systems and CRM software.
- Opportunities for professional growth and career development.
- Collaborative and innovative work environment.
- Paid time off and comprehensive benefits package.
Salary : $17 - $22
