Customer Service Call Center Agent

SNAP Insurance Services, LLC is a forward-thinking personal auto insurance company committed to excellence and efficiency. We thrive by utilizing technology to streamline processes and build dynamic teams that support our growing reputation.

Serving insureds and independent agent partners across Texas and New Mexico, our Customer Service Department is at the forefront of delivering exceptional service and fostering long-term relationships.

SNAP is looking for an energetic, bilingual candidate who thrives in a fast-paced, customer-focused environment. If you are someone who enjoys resolving issues, managing a high volume of interactions, and providing solutions under pressure, we want you on our team!

Responsibilities

• Handle inbound phone calls and chat queues, assisting both English and Spanish-speaking customers.
• Provide support to agent partners and insureds regarding quotes, policy inquiries, changes, billing, and website assistance.
• Review policy applications and endorsements to ensure they align with SNAP’s approval guidelines.
• Demonstrate strong communication skills by clearly explaining complex insurance terms to customers with minimal industry knowledge.
• Resolve customer inquiries efficiently, displaying problem-solving abilities and a calm demeanor under pressure.
• Maintain organization and focus while handling a high volume of customer interactions, always striving for quick and accurate solutions.
• This position does not involve selling policies or managing a team, and no Agent or Adjuster License is required.

Qualifications

• Bilingual in English and Spanish, with strong written and verbal communication skills.
• At least one year of customer service experience in a fast-paced environment, ideally with experience in policy inquiries, billing, or account management.
• Demonstrated ability to manage multiple tasks and prioritize effectively while maintaining organization.
• Excellent de-escalation skills, able to handle difficult or frustrated customers with professionalism and tact.
• Comfortable with CRM or policy management software (preferred but not required).
• Comfortable handling high volumes of customer interactions, including challenging calls.
• Ability to explain complex policies and terms to customers in a way that is clear and easy to understand.

Why Join SNAP?

• Health Insurance: Access to company health insurance plans.
• Retirement Plans: Participation in 401(k) with company match and Roth options.
• Bonus Opportunities: End-of-year bonus potential.
• Career Growth: Proven track record of internal promotions.
• Comprehensive Training: Tailored skill development programs to help you grow in your role.
• Supportive Environment: Work in a fun, caring, and team-oriented atmosphere.

Additional Benefits:

• Paid Time Off
• Vision Insurance
• Dental Insurance
• 401(k) Matching

Schedule & Pay:

• Office Hours: Monday to Friday, 8:30 a.m. to 6:00 p.m. CST, with rotating Saturday shifts (9:30 a.m. to 1:00 p.m. CST).
• Pay: $17.00 - $20.00 per hour, based on experience.
• Job Type: Full-time, nonexempt.

Job Location: Rockwall, TX (In-person)

Equal Employment Opportunity: SNAP is an equal employment opportunity employer. We consider all qualified applicants without regard to race, color, religion, gender, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Join SNAP Insurance Services and be a part of a company that values innovation, teamwork, and customer satisfaction!

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Supplemental Pay:

• Bonus opportunities

Experience:

• Customer service: 1 year (Required)
• Auto Insurance: 1 year (Preferred)

Language:

• Spanish (Required)

Work Location: In person

Salary : $17 - $20