What are the responsibilities and job description for the Call Center Customer Service Agent position at Bold MK?
Department: Bold MK
Location: New York, NY
Compensation: $17.25 - $23.50 / hour
Job Title: Call Center Customer Service Agent
Location: New York, NY
Department: Customer Service
Employment Type: Full-time
Job Overview:
We are seeking a dedicated and enthusiastic Call Center Customer Service Agent to join our team. In this dynamic role, you will serve as the first point of contact for our customers, providing exceptional service and support. Our ideal candidate possesses excellent communication skills, a friendly demeanor, and a passion for helping others.
Key Responsibilities
- Answer incoming calls from customers and provide prompt and courteous support.
- Identify customer needs and recommend appropriate solutions or products.
- Resolve customer issues efficiently and accurately while maintaining a positive attitude.
- Document customer interactions and update necessary information in our database.
- Follow up on unresolved customer inquiries to ensure satisfactory resolution.
- Provide product information and assistance regarding orders, billing, and account inquiries.
- High school diploma or equivalent required; associate's degree or higher preferred.
- Previous experience in a customer service role, preferably in a call center environment.
- Excellent verbal and written communication skills with a friendly and professional tone.
- Strong problem-solving abilities and the capacity to think critically under pressure.
- Proficiency in using computer systems and handling multiple applications simultaneously.
- Ability to work flexible hours, including evenings and weekends as needed.
- Opportunities for career growth and advancement.
- Health and wellness benefits.
- A supportive work environment that values teamwork and innovation.
- Paid time off and holiday benefits.
Salary : $17 - $24
