Call Center Customer Service Agent

Location: New York, NY

Employment Type: Full-Time

We are looking for a dedicated and dynamic Call Center Customer Service Agent to join our team. In this pivotal role, you will be the first point of contact for our valued customers, providing exceptional service and support via phone, email, and chat. Your ability to empathize with customers, address their concerns promptly, and provide solutions will be crucial in ensuring customer satisfaction and loyalty.

• Answer incoming customer calls and address their inquiries or issues in a professional manner.
• Provide detailed product and service information to customers, ensuring they have a clear understanding of their options.
• Document customer interactions accurately in our CRM system for future reference and quality assurance.
• Follow up with customers to ensure their issues are resolved and they are satisfied with the service provided.
• Collaborate with other team members and departments to escalate complex issues and ensure timely resolution.
• Attend training sessions to stay updated on product knowledge, policies, and procedures.

• High school diploma or equivalent; a degree in communications, business, or a related field is a plus.
• Proven experience in a customer service role, preferably within a call center environment.
• Excellent verbal and written communication skills, with the ability to engage effectively with customers.
• Strong problem-solving skills and the ability to think critically under pressure.
• Proficiency in using computer systems and software, including CRM platforms and Microsoft Office applications.
• Ability to handle high call volume while maintaining accuracy and focus.