What are the responsibilities and job description for the Call Center Representative position at Bold MK?
Department: Bold MK
Location: Birmingham
Compensation: $17.00 - $22.00 / hour
Call Center Representative
Location: Birmingham, AL
Job Type: Full-Time
About Us:
We are seeking a motivated and dedicated Call Center Representative to join our dynamic team. This role is pivotal in ensuring the highest level of customer service and support, acting as the first point of contact for our clients. As a Call Center Representative, you will be responsible for handling inbound and outbound calls, addressing customer inquiries, resolving issues, and ensuring a smooth customer experience
Key Responsibilities
- Answer incoming calls in a professional and courteous manner.
- Assist customers with product inquiries, billing questions, and service issues.
- Resolve customer complaints and issues efficiently and effectively.
- Maintain a detailed record of customer interactions and transactions.
- Follow up with customers to ensure their issues are resolved and satisfaction is achieved.
- Work collaboratively with team members to reach departmental goals.
- High school diploma or equivalent; additional education is a plus.
- Proven experience in a customer service or call center role preferred.
- Excellent verbal and written communication skills.
- Strong multitasking capabilities and attention to detail.
- Ability to handle difficult conversations with professionalism and empathy.
- Proficient in using computer systems and phone technology.
- Opportunities for professional growth and career development.
- Collaborative and innovative work environment.
- Paid time off and comprehensive benefits package.
Salary : $17 - $22
