What are the responsibilities and job description for the Customer Support Assistant position at Bold MK?
Department: Bold MK
Location: New York, NY
Compensation: $44,000 - $55,000 / year
Job Description:
We are looking for a detail-oriented and customer-focused Customer Support Assistant to join our team. In this role, you will be the first point of contact for our customers, ensuring their inquiries are addressed promptly and professionally. You'll collaborate with internal teams to provide solutions and create a seamless experience for our clients.
Key Responsibilities
Responsibilities:
- Respond to customer inquiries via phone, email, and other communication channels.
- Provide accurate information about products and services.
- Assist customers with troubleshooting and resolving basic issues.
- Document customer interactions and feedback in our system.
- Escalate complex issues to the appropriate team members when necessary.
- Collaborate with team members to improve processes and enhance the customer experience.
Skills & Qualifications:
- Excellent communication skills (verbal and written).
- Strong problem-solving abilities and attention to detail.
- Ability to handle multiple tasks and prioritize effectively.
- Proficiency in basic computer applications and the ability to learn new systems.
- A positive, customer-first attitude and the ability to work in a team environment.
- Previous experience in customer support or related roles is an advantage but not required.
Benefits:
- Competitive salary ranging from $44,000 to $55,000 per year.
- Opportunities for career growth and development.
- Comprehensive training to help you succeed in your role.
- Health, dental, and vision insurance packages.
- Paid time off and holidays.
- An inclusive and supportive workplace culture..
Salary : $44,000 - $55,000
