What are the responsibilities and job description for the Customer Support Assistant position at Bold MK?
Department: Bold MK
Location: Birmingham
Compensation: $47,000 - $50,000 / year
Job Description
We are seeking a motivated and detail-oriented Customer Support Assistant to join our team in Birmingham, AL. In this role, you will be the first point of contact for our valued clients, ensuring their inquiries are addressed efficiently and professionally. You will work closely with various teams to provide solutions and enhance customer satisfaction.
Key Responsibilities
Responsibilities
- Respond promptly to customer inquiries via phone, email, and in-person interactions.
- Maintain a positive and empathetic attitude towards customers at all times.
- Resolve customer complaints and provide appropriate solutions in a timely manner.
- Process orders, forms, and applications accurately.
- Collaborate with internal teams to improve customer experience and satisfaction.
- Keep records of customer interactions and feedback for continuous improvement.
- Stay updated on company policies, products, and services to provide accurate information.
Skills & Qualifications
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Proficiency in Microsoft Office Suite and CRM software is a plus.
- Ability to multitask, prioritize, and manage time effectively.
- Previous experience in customer service or a similar role is an advantage.
Benefits
- Competitive salary: $47,000 - $50,000 per year.
- Opportunities for career growth and professional development.
- Supportive and collaborative team environment.
- Comprehensive training programs to enhance your skills.
- Paid time off and company benefits package.
Salary : $47,000 - $50,000
