What are the responsibilities and job description for the Customer Support Assistant position at EMC Ltd?
Are you a natural problem-solver with a passion for helping others? Do you thrive in a fast-paced environment where every interaction is an opportunity to make someones day better? If you have great communication skills, a positive attitude, and a knack for keeping things organized, we want you on our team!
About Us
Were a company that believes customer support isnt just about answering questions its about creating great experiences. Our Customer Support Assistants are the first point of contact for our customers, helping them find solutions, answering their questions, and ensuring they feel valued and heard. If you love connecting with people and turning challenges into wins, this is the role for you!
What Youll Be Doing
Handling customer inquiries via phone, email, and live chat with professionalism and a friendly attitude
Providing accurate information about our products and services while ensuring a smooth customer experience
Troubleshooting issues and finding quick, effective solutions
Keeping records of customer interactions and feedback to help improve our services
Working closely with other teams to resolve concerns and enhance customer satisfaction
Staying up to date on company policies, promotions, and updates to better assist customers
What Were Looking For
A positive, customer-focused mindset with a genuine desire to help others
Strong communication skillsboth written and verbal
The ability to stay calm under pressure and handle multiple tasks at once
A problem-solving attitude and a willingness to go the extra mile
Basic computer skills and the ability to learn new systems quickly
Previous customer service experience is a plus, but not required we provide training!
Whats in It for You?
A supportive and friendly work environment where your contributions matter
Hands-on training to help you build valuable skills in customer support
Career growth opportunities this is just the beginning!
Competitive salary and benefits package
The satisfaction of knowing youre making a difference in customers lives every day
If you're ready to bring your problem-solving skills and positive energy to a team that values you, apply today! We cant wait to meet you.
