Front Desk Representative

Department: Bold MK

Location: Birmingham

Compensation: $17.50 - $26.00 / hour

Description


Position Title: Front Desk Representative
Department: Office
Location: Birmingham, AL


Job Summary


The Front Desk Representative serves as the first point of contact for all visitors, clients, and employees. This role is critical in providing excellent customer service and supporting the office's daily operations. The Front Desk Representative will manage reception duties, greet and assist visitors, answer phone calls, and perform administrative tasks to ensure the office runs smoothly and efficiently.




Key Responsibilities

• 
  Customer Service & Reception:
  Greet all visitors, clients, and employees with a positive, friendly, and professional demeanor. Provide them with information, directions, or assistance as needed.
  
  

• 
  Administrative Support:
  Perform various clerical duties such as filing, data entry, and preparing office supplies or documents. Assist in administrative tasks for other departments when needed.
  
  

• 
  Office Maintenance & Supplies:
  Ensure the front desk area is neat, clean, and organized. Order and maintain office supplies and keep stock of office materials.
  
  
  


• 
  Multitasking & Problem Solving:
  Manage multiple tasks simultaneously, resolve any issues or requests, and assist employees and clients with professionalism.

Skills, Knowledge and Expertise

• High school diploma or equivalent required; additional education in business administration or related fields is a plus.


• Excellent verbal and written communication skills.


• Strong organizational skills and attention to detail.


• Ability to multitask and manage time effectively in a fast-paced environment.


• Basic knowledge of office equipment, such as phones, computers, fax machines, and printers.


• Proficient in Microsoft Office Suite (Word, Excel, Outlook).


• Friendly, approachable, and professional demeanor.

Benefits

• Competitive salary and potential bonuses.


• Health, dental, and vision insurance.


• Paid time off and holidays.


• Opportunities for professional development and career growth.


• Supportive team environment.