What are the responsibilities and job description for the Field Service Maintenance Technician position at Boldyn Networks Higher Ed LLC?
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Field Service Maintenance Technician
About the role
Passionate about network infrastructure? Your next role will ensure the networks we manage will exceed the expectation of our clients. We’re on the lookout for a knowledgeable and customer service-orientated Network Technician. We touch the lives of binge-watching, music-loving, game-playing, finals-taking, seminar-attending, class-selecting students by providing IT infrastructure that meets the needs of today’s technology-savvy generation.
We are One Team and encourage everyone in our organization to be a problem solver. If you are as passionate as we are about the intersection of technology and education, join us today.
Field Service Maintenance Technicians are a vital part of our client's service organization. You will provide hands-on maintenance and operational support for cable TV and distribution equipment. You’ll do all this onsite interacting daily with our customers, which means you’ll need to have a professional attitude and appearance. You’ll report directly to a regional supervisor.
This is a full-time position located in Stillwater, OK and the candidate must live within 75-minute radius.
What you’ll be doing:
Drive a company vehicle and operates a variety of tools, such as hand tools, power tools, ladders, leakage detection devices, and test equipment
Providing exceptional service to customers
Troubleshooting, maintenance and repair of all CATV services, including infrastructure cabling, hardware, and fiber optic nodes within assigned area
Installs in-line devices on system back bone, amplifiers, line extenders, taps, splitters and power supplies
Executes changes in plant conditions as well as minor plant changes and extensions
Working with Boldyn Networks and client to address end-user and network escalations
Working with Boldyn Networks to coordinate client activities (i.e. move-in)
Work in conjunction with customer staff on projects as needed, (i.e. low voltage)
Responding to emergency outages promptly
Monitoring, investigating and retiring equipment alarms
Maintaining own schedule for onsite customer appointments within SLA
Perform maintenance on cable systems by installing, repairing, and upgrading cable infrastructure
Performs preventive maintenance and repairs by troubleshooting cabling system issues and performing signal verification
Tracking and updating escalation tickets
Comply with Boldyn Networks SOPs, safety procedures, and end-user agreement always
Working with Boldyn Networks on customer install activities as needed
Ability to work well both independently and as part of a professional team
Generating reports as required
Assist with projects regionally as needed
Attending training events as required
Other documentation and administrative duties as requested
Important considerations you should review:
Physical requirements: You’ll use your hands to type, use power tools. You’ll stand, walk, reach with arms and hands, and due to the need to review client sites, may have to step over, climb or balance around obstacles, twist, stoop, kneel, crouch, or crawl. Our equipment can be heavy, you’ll need to lift up to 75 lbs.
On-call Environment: This position is on-call and may need to work weekends, holidays, or hours outside of normal/typical business hours in the event of an outage or scheduled maintenance window.
Travel. You will have to travel occasionally to Austin, TX for training, projects, and other campuses to assist another department.
What you’ll bring:
Experience with commercial-grade networking equipment
Experience with fiber and copper-based, PON, DSLAMS, RF via coax, and QAM
Complete understanding of electrical, analog, digital, electronic, switch, and routing concepts
Certifications such as Net , CCENT, CCNA, CWTS
Experience with Cable TV “headend” equipment
Associate’s Degree in a technical field with 2 years’ experience or Four-year degree in Technology field
2-3 years of help desk or technical support experience
2-3 years of customer support experience
About us
At Boldyn Networks, we’re reimagining the future of interconnectivity. Our network solutions are solving some of tomorrow’s greatest challenges. We are one team across the globe. Always listening. Learning. We value different perspectives and challenge each other to be our best. Here, you can change lives today and create a better tomorrow.
Why work with us?
We’re large enough to deliver and maintain large-scale operations, giving you the opportunity to work on exciting projects and expand your skills. You’ll be surrounded by talented colleagues who thrive on solving problems, just like you. Together, you’ll make your mark on projects that matter and find new strengths along the way.
We also offer:
Salary: $2-$30/hour
Thousands of LinkedIn Learning courses
Flexible working opportunities
Competitive benefit packages
Maternity and Paternity leave
Peer recognition program
Career development programs
Ready to apply?
Are you ready to create an impact that will last for generations? Join us at Boldyn Networks today. Hit apply and follow the instructions to get started.
Diversity recognizes the ways we differ. Our backgrounds, perspectives and experiences are what make us unique. And it’s important to us, to our future. To build a workforce that’s representative of the societies we serve. So that we can listen, learn, and understand how to solve our customers’ problems in the smartest ways possible.
We are looking for passionate people from a range of backgrounds and welcome applications from any race, age, gender, background, or religion.
Salary : $2 - $30
