What are the responsibilities and job description for the Bilingual Customer Service Representative position at Bolling Forest Products, Inc. DBA Mulch For You?
Company: Mulch For You
About Us:
Mulch For You is a leading provider of high-quality mulch and landscaping materials in Longwood, Florida. We are dedicated to delivering exceptional customer service and support. Join our team and contribute to our mission of providing top-notch products and services to our valued customers.
Job Overview:
Mulch for You is seeking a dedicated and bilingual Customer Service Representative for our Longwood retail location. The primary responsibility of this role is to ensure a smooth and efficient checkout process for our customers, including taking payments and managing transactions using QuickBooks. The ideal candidate will provide exceptional customer service while supporting our commitment to sustainability and professional mulch services. This is a full-time position with hours from 7 a.m. to 3 p.m., Monday through Friday.
Key Responsibilities:
- Greet customers and assist with the checkout process.
- Process payments accurately using QuickBooks.
- Handle customer inquiries via phone, email, and in person in English and Spanish.
- Provide accurate information about products, services, and company policies.
- Assist with Accounts Payable tasks as needed.
- Resolve customer issues and complaints in a professional and timely manner.
- Collaborate with other departments to ensure customer satisfaction.
- Maintain a clean and organized checkout area.
- Maintain a positive, empathetic, and professional attitude toward customers at all times.
Required Qualifications:
- High school diploma or equivalent; associate or bachelor's degree preferred.
- Proven customer service experience, preferably in a similar environment.
- Fluency in English and Spanish.
- Experience with QuickBooks or similar accounting software.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Ability to multitask, prioritize, and manage time effectively.
- Ability to work flexible hours, including Saturdays during peak season.
Compensation:
- Hourly pay range of $18 to $22, depending on experience.
Benefits:
- Competitive salary and benefits package.
- Health, Dental, and Vision insurance.
- Employer matching 401k plan.
- A supportive and inclusive work environment.
Company Values:
At Mulch for You, we are committed to providing professional mulch services with a focus on sustainability and customer satisfaction. Our goal is to enhance outdoor spaces 'One Yard at a Time' through quality products and exceptional service. We believe in fostering a positive work environment where employees can grow and contribute to our mission of sustainability.
Mulch For You is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Job Type: Full-time
Pay: $18.00 - $22.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Vision insurance
Shift:
- 8 hour shift
Work Location: In person
Salary : $18 - $22