What are the responsibilities and job description for the Business Service Specialist position at Bolt?
We are looking for a passionate Business Service Specialist to support our Business customers and drive our business, analyzing and developing current procedures to achieve more efficient and high-quality support to our customers.
About Us
With over 200 million users in 50 countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.
We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, national origin, age, or ability.
Our ultimate goal is to make cities for people, not cars. And we need your help on this mission!
About The Role
As a Business Service Specialist, you will have a clear understanding of our key business goals and actively manage our business clients and partners to generate long-term value for them and the platform. In addition, you also have to be a strong team player and willing to do things outside of the day-to-day work activities - driving local execution of our global projects through collaboration with the Business Service Specialists team in managing business priorities.
Main tasks and responsibilities:
Why you’ll love it here:
About Us
With over 200 million users in 50 countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.
We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, national origin, age, or ability.
Our ultimate goal is to make cities for people, not cars. And we need your help on this mission!
About The Role
As a Business Service Specialist, you will have a clear understanding of our key business goals and actively manage our business clients and partners to generate long-term value for them and the platform. In addition, you also have to be a strong team player and willing to do things outside of the day-to-day work activities - driving local execution of our global projects through collaboration with the Business Service Specialists team in managing business priorities.
Main tasks and responsibilities:
- Interact with Bolt Business customers and Strategic Partners over any supported channel, including, but not limited to phone, chat, and e-mail, answer their questions and solve issues in the best possible way considering customers’ & Bolt’s interests in any language known to the employee.
- Maintain the Team Account Managers and respective employees with clear and strong communication, including adding and educating new account administrators on how to use Bolt Business Products, updating their profile information, checking their invoices & payments, technical questions related to Bolt mobile applications and web platforms, and following up on additional administrative tasks (e.g., Ride Booker tool access requests; manual verification of new companies; changing the billing method type, etc).
- Keep track of company policy changes or new product launches and provide accurate information to Bolt Business customers and Strategic Partners.
- Support the improvement of current procedures and analyze areas of improvement for administrative tasks towards automation.
- Work with cross-functional departments to drive business growth (Local Business Teams, Knowledge Management Team, Supportability team, Campaigns, Commerce, Product).
- Data Analysis. Analyze market-specific behavior to gain insights and support the team in improving customer experience and vertical procedures.
- 1-2 years of experience: preferably in Customer Support for B2B clients.
- Good analytical skills: ability to interpret and present data to generate insights and support decision-making.
- Ownership: ability proactively find solutions to business problems.
- Passion: drive to work with new technologies or with B2B business.
- Excellent communicator in English and Polish: ability to effectively communicate with many stakeholders involved.
Why you’ll love it here:
- Play a direct role in shaping the future of mobility.
- Impact millions of customers and partners in 500 cities across 45 countries.
- Work in fast-moving autonomous teams with some of the smartest people in the world.
- Accelerate your professional growth with unique career opportunities.
- Get a rewarding salary and stock option package that lets you focus on doing your best work.
- Enjoy the flexibility of working in a hybrid mode with a minimum of 2 days in the office each week to foster strong connections and teamwork.
- Take care of your physical and mental health with our wellness perks.
- Some perks may differ depending on your location and role.
