What are the responsibilities and job description for the IT Support Specialist position at Bolton?
The primary contribution of the IT Support Specialist is to provide technical support to all users.
Essential Duties and Responsibilities :
The following list of duties and responsibilities are examples of the work that potential candidates will be asked to perform. Candidates may not be involved with all these functions as a regular part of their duties.
- Act as first response to user issues both in-person and remotely, utilizing company Help Desk ticket system to track, troubleshoot, resolve issues, and escalating when necessary
- Apply updates and solutions to desktops and applications
- Perform maintenance on laptops, printers, other devices, and peripherals
- Provide support to conference room devices, assist in set up of webcasts, conference calls, and presentations
- Maintain VoIP phone system (Microsoft Teams phone)
- Assist in IT onboarding of new employees including preparation laptops and installing of software
- Create documentation (user guides) for common errors, functions, and applications
- Track inventory of company devices and manage IT supply room
Other Duties and Responsibilities :
Requirements
Qualifications :
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education / Experience :
One-year certificate from college or technical school; or three to six months related experience and / or training; or equivalent combination of education and experience.
Our firm offers a collegial work environment, opportunities for professional growth, and a generous benefits package, including family health, vision, and dental benefits; employer-paid disability and life insurance benefits; a 401(k) plan with match after 6 months of employment; vacation and sick leave; paid holidays; hybrid telework arrangements; and monthly fitness stipends.
Bolton is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.
Salary Description
50,000-$65,000
Salary : $50,000 - $65,000
