Patient Navigator

Job Details:

Summary:

The Patient Navigator is responsible for navigating patients through the health care system, including provider’s offices, hospitals, insurance and payment systems, patient-support organizations, and other components of the health care system. This position helps to identify and eliminate barriers that may prevent patients from receiving timely and high-quality healthcare treatment.

Responsibilities:

• Works with staff and community resources to obtain information regarding available patient resources and services.
• Assists in overcoming logistical barriers and challenges to scheduled diagnosis and treatment appointments.
• Provides patient outreach to inform and educate on the benefit of preventive services.
• Assists patients in understanding the need for recommended follow-up of abnormal screening exams, treatment referrals and general preventive behaviors.
• Contacts patients who are “at risk” for missing appointments.
• Provides educational tools as indicated.
• Facilitates access to available resources for obtaining insurance coverage and/or sliding fee benefits.
• Assist to ensure that appropriate information is available in the patient’s medical records during scheduled appointments.
• Facilitates linkages to follow-up services.
• Coaches’ patients on how to become an advocate for their own care.
• Build awareness of patient navigator services among the health care team by building professional relationships with team members, providing information about patient navigator service, and maintaining communication to identify patients who are “at risk” for barriers to care.
• Communicate with providers about unique patient needs (e.g., cultural).
• Effectively uses automated systems to perform work assignments.
• Performs other tasks as assigned.

Qualifications/Requirements:

Experience:

Previous healthcare experience including background with healthcare/community services and insurance coverage preferred.

Education:

Bachelor’s degree in health care or human services preferred.

Licenses / Certifications:

N/A

Other:

Knowledge of health care systems, diversity and accessibility of community resources required. Knowledge of HIPAA regulations required. Current Driver’s license required and to be able to travel throughout the Bon Secours Charity Health System service area.

Special Requirements:

N/A

About Us:

Bon Secours Charity Medical Group

Bon Secours Charity Medical Group, part of Bon Secours Charity Health Systems (BSCHS), a regional network of more than 120 primary care physicians and specialists from a broad array of medical specialties. BSCHS, a member of WMCHealth Network, includes Good Samaritan Hospital in Suffern, NY, Bon Secours Community Hospital in Port Jervis, NY and St. Anthony Community Hospital in Warwick, NY.

Benefits:

We offer a comprehensive compensation and benefits package that includes:

• Health Insurance
• Dental
• Vision
• Retirement Savings Plan
• Flexible Savings Account
• Paid Time Off
• Holidays
• Tuition Reimbursement