What are the responsibilities and job description for the Customer Service Representative position at Bonded Chemicals Inc. A ChemGroup Company?
CUSTOMER SERVICE REPRESENTATIVE
Job Description
ChemGroup is a leading distributor of industrial and specialty chemicals which is among the nation’s largest, ranking in the top 25 in North America and in the top 100 globally.
ChemGroup operates a vast array of truck, barge, and rail terminals, and has numerous chemical distribution facilities throughout the US. Established in 1980. The ChemGroup has longstanding partnerships with mainline producers and leading suppliers and services thousands of customers in nearly all major industrial market segments. ChemGroup Operating Companies include:
Bonded Chemicals, Inc. - Columbus, OH, Medina, OH
Chemical Services, Inc. – Dayton, OH, Toledo, OH, Ft. Wayne, IN
Chemicals Inc. USA – Cincinnati, OH, Indianapolis IN
Chemical Resources, Inc. – Louisville KY
Specialty Chemical Co. – Cleveland TN, Piney Flats, TN
Role: Customer Service Representative
Bonded Chemicals has an excellent opportunity for a customer service representative. The position will be based in Medina, Ohio.
Responsibilities
- Customer order taking, processing, and entry
- Customer price change processing and correspondence
- Communicate and follow up with customers on all issues relating to their order
- Update customer files with address changes, pricing quoted by salesperson, delivery instructions or other customer notes as needed
- Develop and maintain effective working relationships with other team members.
- Act as the primary customer contact to process customer orders, input data into the ERP system and communicate with the operations team and sales personnel on product availability and shipment status.
- Communicate and provide necessary support to sales staff to optimize sales and customer satisfaction
- Send appropriate orders to shipping department in required time frame
- Process customer product returns in a timely manner and in accordance with prescribed and documented procedures
- Provide order acknowledgements
- SDS and COA administrator
- Ensure customer master data is up to date in systems and profiles
- Any additional responsibilities or tasks as assigned
Qualifications
- Ability to prioritize work to meet time-sensitive deadlines. Strong communications skills are required
- Minimum 2 years customer service-related experience
- Must be detailed oriented and multitask oriented
- Hands on self-starter with the ability to handle responsibilities in a fast pace changing environment
- Proven ability to work effectively in a team environment
- Proficient with MS Office
Compensation Package
- Includes Salary, Profit Sharing Bonus, Medical Insurance and 401K
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Vision insurance
Shift:
- Day shift
Job Type: Full-time
Shift:
- Day shift
Work Location: In person