What are the responsibilities and job description for the PATIENT CARE COORDINATOR position at Bone & Joint Institute of South Georgia?
PATIENT CARE COORDINATOR
Bone & Joint Institute of South Georgia (BJISG) is a well-established, busy orthopaedic practice serving over 18 counties in Southeast Georgia. With four locations, seven healthcare providers, and over 70 employees, BJISG is a leading employer with a collaborative team environment. The practice offers a competitive salary and benefits package to all full-time employees, including health insurance and a 401(k).
Our mission at Bone & Joint Institute is to offer our patients the finest orthopaedic care available and consider it a privilege to be trusted with their care. We pride ourselves on being a great place to practice orthopaedic medicine, a great place for employees to work, and a great place for patients to receive care.
The Patient Care Coordinator is the face and voice of this busy orthopaedic practice. From the first impression on the telephone to welcoming each person into the office, top notch customer service is delivered every step of the way. The patient care coordinator answers the telephone, pre-registers new patients into a computer program, prepares the office for the day, collects payment for service, schedules appointments using a computerized program, and performs other administrative and clerical duties. Additional duties include scheduling all office visit appointments, verifying insurance benefits and eligibility, routing incoming phone calls to the appropriate department, facilitating the referral process, check-in, check-out, and collecting patient responsibility at time of service.
Patient Care Coordinators work in areas of call center, check-in, or check-out.
QUALIFICATIONS AND EXPERIENCE
- High school diploma required
- College education or trade school preferred
- Up to two years of experience in a medical office, telemarketing or other customer service position
- Experience in Physical Therapy setting a plus
- Neat, professional appearance
- Pleasant speaking voice and demeanor
- Familiarity with scheduling and rearranging appointments
- Experience using an EHR/EMR preferred
- Computer literate—with keyboard skills and knowledge of practice management and word processing software
- Type 40 WPM (accurate and fast data entry skills)
- Able to enter data into the computer system accurately; good spelling
- Comfortable using email and interacting with Internet applications
- Strong written and verbal communication skills and cheerful attitude
- Provide outstanding customer service – must be friendly and compassionate to patients
- Reliable and highly motivated
- Fast paced self-starter Highly organized and astute attention for detail
RESPONSIBILITIES
- Answers all incoming calls for the practice
- Schedules patient appointments, according to protocol
- Enter patient demographic and insurance information into the computer program
- Verifies information is complete and accurate
- Performs insurance eligibility verification
- Ensure all referrals are received prior to patient’s appointment
- Routes faxes as appropriate in the EHR
- Scans insurance cards and other information
- Greets patients as they arrive
- Collects payments for services and issues receipts
- Prepares the office for the day
- Performs other administrative and clerical duties
- Maintains patient confidentiality; complies with HIPAA and compliance guidelines established by the practice
- Maintains detailed knowledge of practice management and other computer software as it relates to job functions
- Attends continuing education courses as requested
- Performs additional duties as requested by Manager or Team Leader/Supervisor
