Receptionist and Escrow Assistant

About us:

At Bonita Title, our vision is to strengthen the communities that we serve. We build lifelong relationships within our community based on trust and exceptional service. We provide transparency, objectivity, and expertise critical to the smooth functioning of our local real estate markets. We also build healthy communities through strategic partnerships with organizations focused on helping vulnerable children find forever homes through adoption. Our goal is to have a lasting impact that serves a greater purpose and extends beyond our physical reach. We believe that God and family come first. Our faith is the foundation for our values. We believe in treating others the way we would want to be treated. Learn more at www.bonitatitle.com/about-us/.

Ready to join our team? Start by clicking the link below:

https://app.testgorilla.com/s/dsx65lx4

We want to ensure that all applicants have a fair and equal chance, so we’re using a TestGorilla assessment (https://www.testgorilla.com). This minimizes unconscious bias in our hiring process. Successful candidates will be invited to a job interview.

Job Summary:

We are looking for a friendly, professional, and tech-savvy candidate to join our team as a Receptionist and Escrow Assistant. The ideal candidate thrives in a fast-paced environment, excels at multitasking, and delivers outstanding customer service. Strong organizational skills, proficiency in Office 365, and the ability to learn and follow detailed processes are essential. If you’re eager to grow with us and embrace our values, we’d love to hear from you!

Job Roles:

• Answer and route phone calls, providing excellent customer service and addressing inquiries when possible.
• Support escrow agents, post-closers, and processors with various administrative and transaction-related tasks.
• Initiate title and escrow transactions by setting up new files in the title software accurately and efficiently.
• Assist in the real estate closing process, ensuring compliance with real estate contracts, lender instructions, title requirements, company policies, and other written directives.
• Prepare and send necessary correspondence, including estoppel letters, payoff requests, and other file-related communications.
• Manage workflow and track assigned tasks to ensure efficiency and timely completion of responsibilities.
• Handle shipping and mailing duties, including processing outgoing documents via USPS and FedEx.
• Track and manage completed title insurance policies, ensuring accurate and timely delivery.

Qualifications

• Strong customer service skills with a professional and friendly demeanor.
• Previous experience in an office setting; real estate or title industry experience preferred.
• Excellent organizational skills with the ability to multitask and manage priorities effectively.
• Proficiency in Microsoft Office (Word, Excel, Outlook) and the ability to learn industry-specific software.
• Ability to read, interpret, and process documents with attention to detail and accuracy.
• Highly detail-oriented and able to manage confidential information with discretion.
• Strong written and verbal communication skills, with the ability to interact professionally with clients and colleagues.

Education, Licensure, and Experience:

• Completion of a High School diploma or GED required.

Job Type: Full-time

Pay: $17.00 - $23.00 per hour

Expected hours: 38 – 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No nights
• No weekends

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 1 year (Required)

Ability to Commute:

• Bonita Springs, FL 34134 (Required)

Work Location: In person

Salary : $17 - $23