Inside Sales

Commission-based salesperson- 5-19% OTE: $60,000-$80,000

Summary:  

Responsible for Sales of cemetery property and pre-arranged funeral plans. Develops relationships with families by providing quality service, personal attention, product and service knowledge, and sales follow-through.

Essential Duties and Responsibilities include the following.  Other duties may be assigned.

• 60% company-provided leads and 40% self-prospected. 
• At-Need arrangements – 

• Assists families with making purchases of cemetery property, urns, vaults, memorial markers, and other related items and assists them with understanding financial obligations.
• Teams up with the Funeral Director to determine family needs through active listening and questioning. 
• Follows up with at-need families to make preneed sales and maintains proper follow-up records.
• Ensures that all authorizations are properly signed prior to the opening of a burial space.
• Follows protocol with every family by using our Cycle of Excellence guidelines, including the use of Care Contacts.
• Knows and understands all cemetery rules and regulations and explains them to families in a positive and supportive manner.
• Conducts cemetery blind checks and lead-ins (when needed).

• Preneed arrangements – 

1. Offers and sells preneed cemetery and funeral arrangements by presenting our preneed program to families in their homes or in the funeral home.

• Attends all sales meetings, group training events and required prospecting sessions.
• Available and present to assist families who visit the cemetery over the entire Memorial Day weekend.
• Dresses and grooms professionally. 
• Maintains preneed sales volume at or above the minimum levels required.
• Maintains company materials in an orderly, professional manner.
• Performs duties in independent and expeditious manner with minimal supervision, while continuing to develop sales skills through knowledge of company, competitors, and the industry.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Flexibility in scheduling and in working hours.
• Excellent communication skills, both written and oral. 
• Ability to manage multiple priorities. 
• Strong initiative. 

Education/Experience

Minimum one-year customer service. Previous experience in sales preferred. 

Math Ability

Ability to calculate cost estimates and calculations of percentages. 

Computer Skills

Experience with Adobe PDF, Microsoft Word, Excel, and Outlook.  

Certificates and Licenses

Valid Washington driver's license with clean driving record.

Washington insurance license or the ability to obtain one prior to start.

Supervisory Responsibilities

This role does not have any supervisory responsibilities. 

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.   Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to reach with hands and arms and talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle, or feel; and stoop, kneel, or crouch. The employee is occasionally required to sit, climb or balance, and taste or smell. The employee must occasionally lift and/or move more than 30 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly exposed to outside weather conditions. The employee is occasionally exposed to wet and/or humid conditions, fumes, or airborne particles. The noise level in the work environment is usually moderate.

Employee must be able to work in close contact with individuals, small and large groups.   Frequent hearing and talking is required.  The employee must constantly reach with hands and fingers.  

Ability to climb a minimum of one flight of stairs.

Some local travel is required.

Benefits:

• Medical, dental, vision, Group Life & AD&D and Disability coverage offered through the Washington Teamsters Welfare Trust. 
• FSA plan offered under terms of the Company’s plan.
• 401(k) savings & profit-sharing plan, subject to the terms of the applicable benefit plan.
• Vacation Time Off: Eligible for employees that work 30 hours or more each week. Vacation accrual begins on the first day of work. Hours are accrued bi-weekly depending on your years of service.

• Paid Sick and Safe Leave Policy:  Full-Time Employees working a minimum of 30 hours are eligible for 80 hours of PSSL per year, which accrues at a rate of 3.077 hours each pay period. 

• Holidays:8 paid days, but open during certain holidays as stated below:
  • Washington Memorial Park & Mortuary: Open on all holidays except New Year’s Day, Thanksgiving Day and Christmas Day.
  • Satellite Locations: Closed on all holidays except President’s Day and Veteran’s Day when they will maintain regularly scheduled business hours.
  • Employees who work holidays may take another day off with prior approval.

Other compensation: Employees have the opportunity to earn:

• Monthly bonus under the Company’s Quarterly Incentive Plan, subject to Plan eligibility requirements.
• Educational Development: The Company encourages career development and may help support your participation in educational courses, seminars, and conferences when deemed to make a direct contribution to job development. Eligibility and prior approval are required.
• Employee Referral Program: Employees may receive an Employee Referral payment upon the referral and hire of a job candidate filling an open position with the Company, subject to the Program’s eligibility requirements.
• At-Need Funeral and Cemetery Benefits: Following six months of continuous service in good standing, employees may be eligible for at-need funeral and cemetery benefits.
• Pre-Need Cemetery Benefits: Following three years of continuous service in good standing, employees may be eligible for pre-need cemetery benefits.