What are the responsibilities and job description for the Front of the House Manager position at Bonton Farms?
FRONT OF THE HOUSE MANAGER
The Market Café at Bonton Farms:
About Us: The Market Café at Bonton Farms is a small, non-profit restaurant dedicated to the mission of transforming lives by disrupting systems of inequity, laying a foundation where health, wholeness, and opportunity are the norm for all people. We strive to create a welcoming environment for our guests while fostering a team culture centered around service, collaboration, and community impact.
Overview of Role:
We are seeking a passionate and experienced Front of House Manager to champion hospitality, build new systems, coordinate catering orders and manage inventory. This role is pivotal in creating a positive dining experience for our guests and ensuring that our front-of-house team is motivated, trained, and working efficiently. The Front of House Manager will reports to the Director of Customer Experience, works closely with the kitchen staff to maintain seamless service, and represents Bonton Farms to the general public.
Key Responsibilities:
· Team Management:
- Recruit, train, and supervise front-of-house staff, ensuring high standards of customer service and teamwork.
- Conduct regular performance evaluations and provide ongoing feedback to staff.
· Guest Relations:
- Create a welcoming atmosphere for guests, handling inquiries, feedback, and complaints with professionalism and care.
- Represent Bonton Farms and its mission with clients and customers.
- Develop and implement strategies to enhance customer satisfaction and engagement.
- Enhance and refresh catering and Market Café rental opportunities.
· Operations Oversight:
- Manage daily front-of-house operations, including seating arrangements, reservations, and service flow.
- Ensure compliance with health and safety regulations and maintain a clean and organized dining environment.
- Create weekly schedules.
- Work with HR Leadership on hiring needs and other employee relations as applicable.
· Financial / Inventory Management:
- Assist in budgeting and cost control for front-of-house operations.
- Monitor cash handling procedures and ensure accurate reporting of daily sales.
- Work with Coffeeshop and Kitchen staff to coordinate weekly orders, evaluate par, track Cost of Goods and recommend pricing changes.
· Collaboration:
- Work closely with kitchen staff to ensure timely food delivery and communication between front and back of house.
- Participate in staff meetings and contribute to overall restaurant planning and development.
Qualifications:
- Minimum of 2 to 5 years in management in food-service industry, preferably in a non-profit or community focused setting and full-service restaurant.
- Working knowledge of computer software and POS Programs.
- Excellent communication skills, both verbal and written.
- Strong organizational skills and attention to detail.
- Knowledge of health and safety regulations in the food service industry.
- Strong leadership and interpersonal skills, with the ability to inspire and motivate a diverse team.
- Guest-oriented and service-minded.
- Ability to handle difficult situations and de-escalate concerns.
- Passion for community service and a commitment to the mission of Bonton Farms.
- Ability to work extended shifts with extensive standing / walking.
- Ability to lift materials and/or product up to 30 lbs. or more.
Why Join Us? At the Market Café at Bonton Farms, you will be part of a dedicated team making a difference in our community. We offer a collaborative work environment, opportunities for professional growth, and the chance to contribute to our mission of Bonton Farms.
