Seasonal Concierge

JOB DESCRIPTION

Essential Job Functions:

• Provides administrative support by scheduling appointments, database management, maintaining correspondence with tenants.
• Assists the Property Manager and Leasing Assistant with leasing and apartment showing
• Greets and acknowledges all residents and announces all guests.
• Provides concierge services such as package and delivery acceptance, coordinating transportation, service vendor recommendations, restaurants reservations and additional requests upon demand.
• Ensures property rules and regulations are consistently enforced
• Through appearance, performance and service orientation, project a consistent image that complements the property.
• Adhere to formal operating policies and procedures that mandate certain customer service techniques and emergency response procedures.
• Handle all complaints professionally and in a timely manner
• Screen calls, arrange appointments and referrals.
• Assists in the correspondence with potential residents and current tenants.
• Type correspondence, reports, memos, and forms as requested by Property Manager
• Take clear and concise phone messages
• Maintain inventory and submit front office supply orders to the Property Manager.
• Always keep the front area neat and tidy
• Distribute mail and handle routine correspondence
• During Pool Season Checks the Pool Chemicals and Documents them, Makes Sure Residents Adhere to Pool Safety Rules.
• Stocks propane, check and monitor the grills and fire pits. Clean the tables by the pool & roof. Straightens furniture on the roof and at the pool area. Closes the Pool and Rooftop areas.
• Updates Resident Locks as Needed, Changes Light Bulbs and Batteries in Smoke Detectors.
• Perform additional duties or job functions that can be performed safely as required by Property Manager

Front Desk Opening Procedures:

• Unlock Back room
• Unlock Concierge Drawer
• Start Music through Sonos (lobby 1)
• Turn on Fireplace (lobby 1 & 2)
• Turn on TV – set to music station (lobby 2)
• Tidy front desk area & backroom
• Notify tenants of packages waiting
• Check Voicemail & E-mail, respond to all messages
• Follow-up Leads

Front Desk Closing Procedures:

• Tidy up front desk area & backroom
• Sign out of Appfolio, E-mail, etc.
• Lock all drawers
• Turn off lights at concierge
• Lock all doors to backroom

Physical Requirements of the Position:

• Must be able to stand and exert well-paced mobility for up to 4 hours in length.
• Must be able to walk around the building for long periods of time.
• Must be able to exert well-paced mobility in limited space.
• Must have the ability to bend, squat and lift up to 50 lbs on a regular and continuing basis.
• Understand and respond to employee and guest verbal requests and visual cues in a sometimes loud and extremely busy environment.

Package Receipt Procedure:

• Enter all Packages in the Package Concierge:
• If a Package is too large, notify tenant through the Package Concierge to pick up package in the leasing office.
• If there is a large overflow of packages or a residents needs require you to do so, deliver packages to resident’s door.

Education Requirements:

• A minimum of a High School diploma is required.

** Employees may be required to perform other related duties as assigned, to ensure workload coverage **

Salary Range:

• $17.50 – $21.00 per hour