What are the responsibilities and job description for the Help Desk Technician with Secret Clearance - Onsite in Washington, DC position at Booker DiMaio, LLC?
This position is onsite in Washington, DC
Active Secret Clearance or higher is mandatory.
5 years of experience and a Bachelor's degree is required. 4 years of additional experience can be substituted for a Bachelor's degree.
We are seeking a skilled Help Desk Technician to support a dynamic team onsite in Washington D.C. The team you'll be supporting is managing and modernizing a Commercial Off-The-Shelf (COTS) Enterprise Resource Planning (ERP) system and utilizing Linux and Kubernetes among other technologies.
Key Responsibilities:
Active Secret Clearance or higher is mandatory.
5 years of experience and a Bachelor's degree is required. 4 years of additional experience can be substituted for a Bachelor's degree.
We are seeking a skilled Help Desk Technician to support a dynamic team onsite in Washington D.C. The team you'll be supporting is managing and modernizing a Commercial Off-The-Shelf (COTS) Enterprise Resource Planning (ERP) system and utilizing Linux and Kubernetes among other technologies.
Key Responsibilities:
- Provide first and second-level support for system issues.
- Monitor, prioritize, and resolve support tickets using the organization’s ticketing system.
- Assist users with hardware, software, and network troubleshooting.
- Troubleshoot and manage issues related to Linux-based systems and Kubernetes environments.
- Ability to troubleshoot and resolve software and hardware issues efficiently.
