Retail Events Coordinator/Cashier and Sales Associate

Plan, coordinate, and facilitate events (including kids birthday parties) within a Michaels store to provide a stress-free, fun, and engaging experience for guests. Deliver friendly customer service by helping customers shop at our store and find what they’re looking for. Ensure all customers receive a fast and friendly checkout experience. Complete operational tasks including truck unload, merchandise duties, and maintaining store recovery standards as needed to deliver our Brand Promises.

Event Coordination

• Plan and coordinate multiple events at once including children’s birthday parties and other craft classes or events.

• Engage with clients of all ages, from 4 to 94 , by creating an environment of fun and creativity.

• Demonstrate and instruct party participants in the completion of craft projects, perform face painting and other activities.

• Facilitate and implement party add-ons such as goody bags, balloons, etc. to company standards.

• Communicate events with clients and store team members.

• Complete administrative tasks such as answering emails, making phone calls, and completing paperwork as needed.

• Adjust plans and events based on client’s feedback and needs.

• Create backup or emergency plans to be executed as needed.

• Ensure client satisfaction for scheduled events.

• Uphold the company’s cleanliness and safety standards. Set up, break down, and clean before and after each event.

Customer Experience

• Help customers shop, locate products, and provide them with solutions.

• Provide fast and friendly check out experience.

• Engage customers on benefits of Rewards program and Private Label Credit Cards and complete enrollments.

• Educate customer on Voice of Customer (VOC) survey.

• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)

• Participate in the truck un-load, stocking and planogram (POGs) processes.

• Complete merchandise recovery and maintenance.

• Perform Store in Stock Optimization (SISO) and AD set duties as assigned.

• Support shrink and safety programs

• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards.

• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members

• Cross trained in Custom Framing selling and production.

• Participate in daily store cleanliness activities including (but not limited to) sweeping, vacuuming, dusting, and maintaining cleanliness of restrooms

Other duties as assigned

Preferred Knowledge/Skills/Abilities

Preferred Type of experience the job requires

• Energetic and enthusiastic and personality.

• The ability to handle job stress and interact effectively with others, including guests of all ages and co-workers, are essential functions of the job.

• Must have excellent people skills.

• Must have experience working with children and children’s events.

• Must have good communication skills including written, verbal, and nonverbal communication as well as listening skills.

• Must have organizational skills, interpersonal skills, and creative problem-solving skills.

• Retail and/or customer service experience required