What are the responsibilities and job description for the Customer Service Representative II position at Books International, Inc.?
Customer Service Representative II
Books International, Dulles, VA
Job Type
Full time; reports to Customer Service manager
Job Summary
The Customer Service Representative II has worked in the Graphic/Printing industry for at least two years or holds a degree in a closely related field. The CSR receives and enters orders for book manufacturing, provides customer with prompt feedback about file-readiness, available materials, schedule, and other production-related issues.
Responsibilities include but are not limited to the following:
- Work with sales representatives, production staff, suppliers and customers on projects to gather technical specifications for book manufacturing
- Send clear, timely, and professional oral and written communication to internal and external customers
- Prepare orders and write accurate job instructions to production staff
- Advise customers best course of action to achieve desired quality level and delivery date
- Relay information about best practices for file preparation and printing processes
- Inform customer of material and shipping options
- Maintain existing customer relationships and nurture new ones
- Other duties as assigned by department manager
Qualifications
- At least two years of experience with digital printing, graphic arts or book production
- Proficient user of Microsoft Office programs, particularly Excel
- Professional demeanor and excellent communication skills
- Capable of working both independently and as an effective team member
- Detail-oriented
- Able to prioritize and multi-task
Ideal candidate thrives in a fast-paced environment.
Interested candidates—please respond with resume and contact information to support@booksintl.com.
Job Type: Full-time
Pay: $18.00 - $25.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Work Location: In person
Salary : $18 - $25