Account Manager

Our mission

Boom is on a mission to level the playing field for the 110 million renters in the US by making housing more flexible, affordable, and rewarding. Boom is building a suite of rental financial services for renters and property managers, including tenant screening, rent payment reporting, rent reporting-as-a-service, and a number of integrations with the largest property management systems (PMS). Boom serves renters through the Boom App and property managers via the Boom Platform. Now serving thousands of renters, Boom is led by second-time founders Rob Whiting (ex-BCG, Rubicon) and Kirill Moizik (Eco, Technion, Grubhub). It's backed by investors such as Starting Line, Clocktower Ventures, Gilgamesh Ventures (Petal co-founders), and angels such as William Hockey and Zach Perret (Co-founders of Plaid) and Harry Stebbings. Boom has been profiled by Inman, Business Insider, HousingWire, and more.

Opportunity

As one of the first Account Managers at Boom, you will be at the frontline of our client relationships, playing a key role in driving customer retention and growth. You will report to the Head of Operations and work closely with the broader operations (i.e., support) team, sales, marketing, product, and the CEO and CTO. This role combines operational execution (getting partners launched and renewed) and sales/persuasion (to expand/deepen client relationships). This role is an excellent fit for someone who is high energy, highly organized, works well cross-functionally and is not afraid to sell. Lastly, in this role, you'll have a lot of decision-making power while being involved in many senior-level company decisions; and as one of the first AM hires, you will have a lot of ability to shape and lead the function. Given the importance of the role, we are primarily targeting Austin-based in-person hires for this role, but are flexible. The role is salaried with equity and sales based commission for upsells (targeted in the ~5% of ACV range).

What you'll do

• Onboarding: Launch new clients with a focus on improving the time to launch
• Client management: Build and maintain strong relationships with clients, serving as their primary point of contact
• Relationship maximization: Proactively identify opportunities to optimize client use of our platform, driving engagement and adoption
• Client-Boom liaison: Act as a liaison between clients and internal teams, providing feedback to help shape product development
• Renewal management: Manage client renewals and upsell opportunities to drive revenue growth
• Problem triaging: Troubleshoot client issues, working with product/engineering as needed, to ensure timely resolution to maintain high satisfaction levels
• Client-facing reporting: Develop/deliver performance reports to show the value Boom brings to clients

What you'll need

• 2 years of experience in account management, sales, customer success, or related roles, ideally in early-stage B2B SaaS
• Track record of managing and growing client relationships with a consultative approach
• Excellent communication and interpersonal skills, with the ability to build rapport quickly
• Strong problem-solving skills and a proactive attitude toward client needs
• Familiarity with CRM tools and data-driven decision-making
• Ability to thrive in a fast-paced, evolving environment with a high level of adaptability
• Bachelor’s degree is preferred

Benefits of working at Boom

• Competitive salary with stock options
• Full healthcare coverage (health, dental, vision) including 50% coverage for dependents
• 15 days of Paid Time Off (PTO) per year 5 sick days all US federal holidays (11 in total) (note: we think unlimited PTO is BS and causes some employees to feel guilty when they take it)
• Company-issued laptop/MacBook
• Company-sponsored training & development
• Regular off-sites, retreats, and other company-sponsored events and travel opportunities