Provider Relations Coordinator

The goal of the Provider Relations Coordinator is to track, manage, and complete all communication coming from BHC’s referral, nurse case managers and adjusters. This includes working with the clinics, providers and referrals sources on completing the requests, communicating to everyone involved on status updates, monitoring outcomes, and escalating requests and complaints when needed.

What you will do:

• Oversee requests from referral sources, including attorneys, nurse case managers and adjusters, ensuring all appropriate staff are aware of work requested and the request is completed.
• Upload tasks and create alerts in IMS to coordinate tasks with providers and site employees.
• Monitor tickets in Zendesk to make sure requests are responded to in a timely fashion and outcomes are tracked.
• Work with account reps on attorney requests to make sure relationships stay strong.
• Work with the clinical team on P&S report tracking and completion.
• Creation of calendar invites to track when requests are due and when tasks will be completed.
• Escalate sensitive referral concerns to the Provider Relations Manager.
• Work with RCM and Carrier Relations on obtaining Continuity of Care when needed.
• Note patterns in referral requests and complaints and report to inform possible Operational changes.
• Identify common concerns and questions from referral sources and create macros in Zendesk for easy responding.
• Aid Provider Relations Manager in ad hoc projects, and assignments.
• Attending weekly team meetings, training courses and report on queue status to manager.
• Maintain a 30-day close out of requests that require provider involvement.
• Other duties as assigned.
  
  

Qualifications:

• 1 year of office administration duties, health care setting preferred
• Ability to multitask and organize data
• Ability to manage a high volume of requests and multitask between various requests.
• Ability to follow directives
• Excellent customer service
• Proficient skills in Microsoft office suite- Excel, Work, Outlook, Teams, Zendesk
• Efficient with time management
  
  

Compensation Range: 

$22.00 to $26.00 Hourly

All compensation ranges are posted based on internal equity, job requirements, experience, and geographical locations.

Why You'll Love Working Here:

• Amazing work/life balance
• Generous Medical, Dental, Vision, and Prescription benefits (PPO & HMO)
• 401(K) Plan with Employer Matching
• License & Tuition Reimbursements
• Paid Time Off
• Holiday Pay & Floating Holiday
• Employee Perks and Discount Programs
• Supportive environment to help you grow and succeed
  
  

Boomerang Healthcare (BHC) is a multidisciplinary and comprehensive team of experienced, committed healthcare providers that treat pain. Our team of doctors approaches each patient with one goal in mind: to help patients return to normal daily activities. We work with our patients to identify the cause of their pain and create a personalized treatment plan, recognizing that no two patients are alike, and neither is their pain. Our providers create a comprehensive care plan, then monitor, manage and coordinate patient access to health services at BHC. 

Boomerang Healthcare strives to be a diverse workforce that reflects, at all job levels, the patients we serve. We are an equal opportunity employer. Boomerang Healthcare is committed to compliance with the American Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please contact us.