Patient Service Specialist - Family Medical Center

Description

Boone Memorial Health is seeking a detail-oriented and compassionate Patient Service Specialist to join our team full-time at the Family Medical Center in Madison. In this role, you’ll be the first point of contact for patients and visitors—responsible for creating a positive and welcoming experience while supporting a variety of front office functions including registration, appointment scheduling, and patient inquiries.

If you thrive in a fast-paced, team-based environment and are passionate about helping others, we encourage you to apply.

Key Responsibilities

• Greet patients and visitors in a professional and courteous manner

• Register patients accurately in the electronic health record system

• Collect and verify insurance information, co-pays, and other necessary documentation

• Answer phones, schedule appointments, and manage incoming referrals

• Provide general administrative support to ensure efficient clinic operations

• Maintain patient confidentiality in accordance with HIPAA and facility policies

Skills & Qualifications

• High School Diploma or equivalent

• Strong communication and interpersonal skills

• Excellent organizational and multitasking abilities

• Proficiency in Microsoft Office and ability to learn healthcare software systems

• Customer service experience required; healthcare setting preferred

Benefits

Boone Memorial Health offers a comprehensive benefits package including:

• Competitive pay

• Medical, dental, and vision insurance

• Retirement plan

• Paid time off (PTO)

• Paid volunteer hours to give back to the community

• Employee wellness programs

• Professional development and training opportunities

Why Join Boone Memorial Health?

• Full-time position with a consistent weekday schedule

• Supportive and collaborative work environment

• Meaningful work that makes a difference in the lives of patients

• Opportunities for growth and continued learning

Other Duties

Please note this job posting is not intended to provide an exhaustive list of all job duties and responsibilities. The organization may modify responsibilities as necessary.

Equal Employment Opportunity Policy Statement

Boone Memorial Hospital, Inc. provides equal employment opportunities to all personnel and applicants for employment and prohibits discrimination, harassment, prejudice, or behavior of any type based on race, color, religion, age, sex (including pregnancy), national origin, disability status, family medical history or genetic information, past or present military service, sexual orientation, gender identity or expression, family or parental status, political affiliation, or any other characteristic protected by federal, state, or local laws.

Qualifications