Patient Service Specialist

Description

Are you an organized and detail-oriented professional looking to make a difference in patient care? Boone Memorial Hospital’s Physician Clinic B is seeking a full-time Patient Service Specialist (PSS) to join our team. In this role, you will be the first point of contact for patients, ensuring a welcoming and efficient experience while supporting the daily operations of our clinic.

What You’ll Do:

• Greet and assist patients in person and over the phone with professionalism and compassion.

• Register patients, verify insurance, and ensure accurate billing information.

• Schedule and coordinate appointments to optimize provider schedules and patient care.

• Manage patient records and documentation in compliance with HIPAA regulations.

• Collect co-pays and payments, ensuring accurate financial transactions.

• Assist in maintaining clinic supplies, scheduling equipment maintenance, and keeping the reception area clean and organized.

• Provide general administrative support to clinic staff and medical professionals.

What We’re Looking For:

• Required: High school diploma or equivalent.

• Preferred: At least one year of customer service or registration experience in a healthcare setting.

• Strong interpersonal and communication skills, with a focus on patient satisfaction.

• Proficiency in Microsoft Office Suite and ability to learn electronic medical record (EMR) systems.

• Ability to multitask and maintain organization in a fast-paced clinical environment.

Why Join Us?

At Boone Memorial Hospital, we believe in providing quality care with a personal touch—not just for our patients, but for our employees as well. When you join our team, you will experience:

• A supportive, team-oriented work environment.

• Opportunities for growth and professional development.

• The chance to make a meaningful impact in the lives of patients and the community.

Benefits:

Boone Memorial Hospital offers a comprehensive benefits package, including:

• Health, dental, and vision insurance

• Paid time off (PTO)

• Retirement Plan

• Employee wellness programs

• Opportunities for continuing education and career advancement

Other Duties:

Please note this job posting is not designed to cover or contain a comprehensive listing of all activities, duties, or responsibilities that may be required for this position. Responsibilities may change at any time with or without notice.

Equal Employment Opportunity Statement:

Boone Memorial Hospital, Inc. provides equal employment opportunities to all personnel and applicants for employment. We prohibit discrimination, harassment, or prejudice based on race, color, religion, age, sex (including pregnancy), national origin, disability, genetic information, military status, sexual orientation, gender identity or expression, parental status, political affiliation, or any other characteristic protected by law.

Qualifications