What are the responsibilities and job description for the Customer Success Manager position at Boostly?
Who are we?
We’re a fast growing early-stage startup providing text marketing & feedback tools to restaurants. Our founders have participated in a $21M exit and been through the Y Combinator S22 batch (YC is the world’s top startup accelerator, funding companies such as Reddit, AirBnB, Stripe, Podium, Weave, & DoorDash). Boostly recently raised a seed round of capital from investors such as Gordon Food Service, Cathexis Ventures, Dragon Capital, Goodwater Capital, and others.
Not a remote position. This is an in-person role in our Lehi, Utah office.
Compensation
- $75,000 - $95,000 OTE (base salary quarterly bonus)
- Monthly commissions (in addition to OTE)
What will I do?
- Be the primary contact to a portfolio of 100-150 clients (primarily SMB)
- Conduct quarterly account reviews (28-40 account reviews /month) and regular follow ups
- Address day-to-day client questions and needs via the phone, email, text
- Showcase Boostly’s value to key client stakeholders
- Assess overall health of the accounts, and identify successes and potential red flags
- Have the hard conversations
- Transition customers from month to month usage to contracts
- Collect testimonials, reviews, case studies, and referrals
- Generate upsell revenue
- Communicate client needs internally to influence business priorities
- Identify internal improvements and help build processes to improve Boostly operations
What attributes are we looking for?
- 1 years working as a Customer Success Manager, preferably managing an SMB book of business
- Extremely organized
- Previous experience working at an early-stage company
- Ability to manage a large portfolio of clients with refined task and time management skills
- Curiosity, enthusiasm, optimism, willingness to fail, and a “get things done” attitude
- Proactive in taking ownership over projects and figuring things out
What else do we offer?
- Healthcare Premium Contributions
- 401K with company match
- Free Unlimited Mental Health & Telehealth
- Team and company lunches and activities
- Tons of learning and growth
- Opportunity to meaningfully contribute to our Customer Success and company strategies and growth
We believe in hiring self-motivated team members who can run alongside us. Yes, we hold employees accountable and have 1 on 1s. Yes, we believe in giving open, two-way feedback. Yes we have goals and measurable metrics. But we also believe in having team members that can sprint, without the daily oversight that some companies prefer.
About the interview
- Video Screening Interview - Over Zoom, we get to know you and answer any questions that you have about the role.
- In Person Interview - You’ll come to our office and have a more formal behavioral based interview.
- Provide references from prior managers.
- Role Play Interview - Over Zoom, you’ll role play 1-2 cancellation calls and a Quarterly Account Review
We strive to make a hiring decision within 10 days. We look forward to chatting with you soon! Reach out with any questions!
Industry
- Software Development
Employment Type
Full-time
Salary : $75,000 - $95,000
