IT Helpdesk Technician

IT Helpdesk Technician

Key Role:

Provide in-depth support and lead problem-solving and implementation efforts for specific technology products or applications. Apply specific functional knowledge, including working or general industry knowledge. Develop or contribute to solutions to a variety of problems of moderate scope and complexity. Work independently with some guidance, and review or guide activities of more junior employees.

Basic Qualifications:

• 3 years of experience providing support for IT communications equipment or infrastructure

• Knowledge of the O365 and SharePoint Online environment

• Knowledge of networking devices

• Ability to analyze, diagnose, troubleshoot, and resolve end-user issues, including software applications, laptops, and peripheral devices

• Secret clearance

• HS diploma or GED

• CompTIA Security or DoD 8570 IAT Level II Certification

Additional Qualifications:

• Experience with the DoD or Navy Staff

• Experience with Microsoft Office Products

• Experience with IT Asset Management

• Experience with NMCI Enterprise Tool (NET)

• Experience with Windows

• Ability to assist in the creation of end-user guides and Standard Operating Procedures (SOPs)

• Ability to adapt to a fast-paced, evolving client environment

• Possession of excellent verbal and written communication skills

• Possession of excellent interpersonal skills to provide excellent customer service

Clearance:

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; Secret clearance is required.

Compensation

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen’s benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Salary at Booz Allen is determined by various factors, including but not limited to location, the individual’s particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $51,600.00 to $106,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen’s total compensation package for employees. This posting will close within 90 days from the Posting Date.

Identity Statement

As part of the application process, you are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Work Model
Our people-first culture prioritizes the benefits of flexibility and collaboration, whether that happens in person or remotely.

• If this position is listed as remote or hybrid, you’ll periodically work from a Booz Allen or client site facility.
• If this position is listed as onsite, you’ll work with colleagues and clients in person, as needed for the specific role.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law.