Helpdesk Technician - MD

hatch I.T. is partnering with Neovera to find a Help Desk Technician. See details below :

Want to make an application Make sure your CV is up to date, then read the following job specs carefully before applying.

About the Role :

Under the direction of the Manager, Systems Engineering, the Help Desk Technician provides second level phone and in-person support to users for e-mail, connectivity, networking, operating system, and application issues; responsible for generating support tickets, troubleshooting IT related problems and escalating trouble tickets as necessary to specialized staff for resolution. The Help Desk Technician will also participate in project-based work such as upgrades, installations, etc. and must be effective in interpersonal communication and problem solving.

About the Company :

Neovera is a trusted provider of complex hosting solutions, leveraging over a decade of unmatched technical expertise in IT consulting and infrastructure managed services. Headquartered in Reston, Virginia, Neovera’s clients range from start-up and non-profit organizations, to global media, distance-learning, and financial institutions. Our goal is to assist clients in achieving superior return on their investment with the optimization and management of high-availability IT infrastructure solutions.

Benefits :

The overall well-being of our employees and their families is important, and Neovera provides many valuable benefits, programs and tools to help manage the various phases, developments, and priorities in your life which include :

• Medical and dental insurance coverage
• FSA- health and dependent care expenses
• Telecommuting and work-life balance
• Life insurance
• Short and long-term disability insurance
• Generous paid time off (vacation, sick, floating holidays)
• 401(k) retirement plan
• Competitive base salary

Responsibilities :

Qualifications :

Salary : $55,000 - $60,000 a year

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Salary : $55,000 - $60,000