Area Director

Job Summary

Responsible for overall successful execution of organizational strategy and market growth by maximizing customer experience and fulfillment. Implements market segment strategy and partners closely with Deman Generation and Sales and Marketing for optimal customer experience. Reviews and monitors areas for expansion or consolidation to develop branch networks. Ensures commitment to technology and digital capabilities. Monitors safety performance, employee owner engagement and retention, internal promotion rate, customer retention, target account growth and vendors marketing program growth.

Responsibilities

Essential Functions

• Leads the development and implementation of strategy for a defined area anticipating complex issues, challenges and opportunities while ensuring integration with wider functional strategy.
• Responsible for collaboration amongst Demand Generation and Sales and Marketing to support the successful execution of strategies and market growth by maximizing the customer experience and fulfillment.
• Owns the overall customer experience by driving improvements to further sales growth, control inventory and product line needs and meeting the needs of the customer.
• Provides overall direction to optimize branch performance and meet customer experience objectives.
• Develops and implements overall fleet and asset strategy within assigned branch network.
• Ensures branch network has the right inventory and level to support Demand Generation.
• Oversees assigned branch location functions to ensure business plans are met and profitability is improved.
• Manages operations of an area with an objective to improve operational efficiency, quality and productivity.
• Ensures safety is a top priority and fully supports corporate and area safety initiatives.
• Leads area culture by example; holds employee owners accountable for behaving and acting in a manner consistent with Border States ownership essentials.
• Drives employee owner productivity and engagement.
• Ensures commitment to technology and digital capabilities.
• Develops bench through mentoring and career development activity.
• Monitors safety performance, employee owner engagement and retention, internal promotion rate, customer retention, target account growth and vendors marketing program growth.
• Develops relationships with regional representatives of large and strategic vendors.
• Rationalizes vendor alignment to maximize support and rebate performance.
• Develops executive level relationships with region’s alliance, strategic and target accounts.
• Establishes relationships with target customers in joint effort of the salesforce for optimal customer experience.
• Ensures customer and vendor concerns/escalations are handled promptly and appropriately.
• Builds a culture that inspires excellence, trust and dedication to an organization that care about its employee owners.
• Places high importance on talent development by growing others through coaching, feedback and exposure.

Non-essential Functions

• Plans and prioritizes work to meet commitments aligned with organizational goals.
• Holds self and others accountable to meet commitments.
• Develops and delivers multi-mode communications that convey a clear understanding of unique needs of different audiences.
• Builds a culture that inspires excellence, trust and dedication to an organization that care about its employee owners.
• Places high importance on talent development by growing others through coaching, feedback, and exposure.
• Responsible for oversight of Counter, Order Writers, and Project Managers.
• Performs other duties as assigned by supervisor or designate.

Qualifications

• Bachelor’s degree in engineering, business, marketing or related discipline, or relevant experience.
• Also requires three years of prior management experience including marketing, operations or sales experience.
• Experience managing mid-level managers in remote locations, preferred.
• Strong knowledge of electrical distribution experience preferred.
• Proficiency in Microsoft Office
• Expert with Microsoft Word or PowerPoint
• Proficiency with Customer Relationship Management programs
  

Skills and Abilities

• Plans and Aligns
• Ensures Accountability
• Communicates Effectively
• Business Insight
• Strategic Mindset
• Excellent verbal and written communication skills
• Excellent presentation skills
• Ability to effectively plan and organize.
• Excellent customer service skills include being competent, accurate, responsive, and engaged.

Physical Requirements

Frequency at which you would carry/lift in a typical day:
Occasionally 0 – 33% Frequently 34 – 66% Continuously: 67 – 100%

• Lift from Waist:
  • < than 10 lbs. - Not at all
  • 10 to 25 lbs. - Not at all
  • 26 to 50 lbs. - Not at all
  • 51 to 75 lbs. - Not at all
  • 75 to 100 lbs. - Not at all
  • 100 lbs. - Not at all
• Lift from Floor:
  • < than 10 lbs. - Frequently
  • 10 to 25 lbs. - Frequently
  • 26 to 50 lbs. - Occasionally
  • 51 to 75 lbs. - Not at all
  • 75 to 100 lbs. - Not at all
  • 100 lbs. - Not at all
• Carried for Distance:
  • < than 10 lbs. - Not at all
  • 10 to 25 lbs. - Not at all
  • 26 to 50 lbs. - Not at all
  • 51 to 75 lbs. - Not at all
  • 75 to 100 lbs. - Not at all
  • 100 lbs. - Not at all

Physical Activity

Frequency at which you would do the following in a typical day:

• Sitting (a continuous period of being seated) - Continuously
• Standing (for sustained periods of time) - Frequently
• Walking (moving about on foot to accomplish tasks) - Frequently
• Bending/stooping (downward and forward) - Occasionally
• Crawling (moving about on hands and knees or hands and feet) - Not at all
• Climbing/Walking Stairs (ascending or descending) - Frequently
• Reaching (extending arms in any direction) - Frequently
• Crouching/squatting (bending the body downward and forward by bending leg and spine) - Occasionally
• Kneeling (bending legs at knee to come to rest on knee(s)) - Occasionally
• Balancing (maintaining body equilibrium to prevent falling) - Occasionally
• Repetitive motion (substantial movement (motions) or the wrists, hands, and/or fingers) - Continuously
• Pivoting (movement in any direction with one foot, keeping the other in contact with the floor) - Occasionally
• Pushing/Pulling (using upper extremities to press against or draw or tug) - Occasionally
• Grasping (Applying pressure to an object with the fingers and palm) - Continuously
• Fingering (picking, pinching, typing; working with primarily fingers and not whole hand) - Continuously
• Talking (expressing or exchanging ideas by means of the spoken word) - Frequently
• Driving (the control and operation of a motor vehicle) - Frequently
• Desk work (work usually performed at a desk) - Continuously
• Use of a computer - Continuously
• Use of a telephone - Continuously
• Hearing (Perceiving the nature of sounds at normal speaking levels) - Continuously
• Exposure (to adverse weather & temperature conditions) - Occasionally
• Travel (travel needed to perform job duties) - Frequently

Additional Information

This job description is a summary of the job duties and responsibilities and is not intended to cover all possible job duties and is subject to change at the employer’s discretion. Employees must be able to perform the essential job duties and satisfy job requirements either with or without a reasonable accommodation.