Logistics Support Representative

Job Summary

Supports the day-to-day operations of the branch in providing support and coordination of logistics and services to meet our customer’s needs. Provides coordination, tracking, planning including: job trailers, job boxes, VMI trailers and other mobile storage solutions. Coordinates Vendor Managed Inventory (VMI) functions.

Responsibilities

Essential Functions

• Provides coordination, tracking, planning, set up and take down of job trailers, job boxes, VMI trailers and other mobile storage solutions.
• Coordinates and performs Vendor Managed Inventory (VMI) functions including Supplytrax set up, scanning, organization and delivery. This work may occur in the office or at job sites and customer store rooms.
• Coordinates value added services and special programs for strategic business relationship customers.
• Maintains a clean and safe driving record.

Non-essential Functions

• May also act as a backup for the warehouse.
• Acts as back up for customer service representatives.
• Assists with documenting Total Customer Cost Management (TCCM) savings scorecards for the services performed.
• Assists with and coordinate material kitting services.
• Assists with logistics coordination and delivery communications with BSE warehouse, drivers, contractors and customer.
• Assists with quality assurance and on time delivery processes.
• Assists with process development and documentation of BSE’s value-added services.
  

Qualifications

• Minimum of a four-year business, industrial distribution or related degree preferred or the equivalent in work experience.
• Prefer a minimum of two years of prior customer service or sales experience with knowledge of business processes and procedures with a high degree of accuracy and attention to details.
• Requires the ability to read, write and speak in English.
• Prefer advanced working knowledge of PC for Windows, Microsoft Office (Excel, Word, Access, and PowerPoint).

Skills and Abilities

• Excellent interpersonal, written and verbal communication and, reading skills
• Ability to effectively plan, prioritize and organize.
• Excellent customer service skills include being competent, accurate, responsive and engaged.

Physical Requirements

Lift and carry requirements (weight and frequency):
Occasionally 0 – 33% Frequently 34 – 66% Continuously: 67 – 100%

• Lift from Floor to Waist:
  • < than 10 lbs. - Occasionally
  • 10 to 25 lbs. - Occasionally
  • 26 to 50 lbs. - Occasionally
  • 51 to 75 lbs. - Occasionally
  • 76 to 100 lbs. - Occasionally
  • 101 lbs. - Not at all
• Above Waist Lift:
  • < than 10 lbs. - Occasionally
  • 10 to 25 lbs. - Occasionally
  • 26 to 50 lbs. - Not at all
  • 51 to 75 lbs. - Not at all
  • 76 to 100 lbs. - Not at all
  • 101 lbs. - Not at all
• Unilateral Carry:
  • < than 10 lbs. - Occasionally
  • 10 to 25 lbs. - Occasionally
  • 26 to 50 lbs. - Not at all
  • 51 to 75 lbs. - Not at all
  • 76 to 100 lbs. - Not at all
  • 101 lbs. - Not at all
• Bilateral Carry:
  • < than 10 lbs. - Occasionally
  • 10 to 25 lbs. - Occasionally
  • 26 to 50 lbs. - Occasionally
  • 51 to 75 lbs. - Occasionally
  • 76 to 100 lbs. - Not at all
  • 101 lbs. - Not at all

Physical Activity

Frequency at which you would do the following in a typical day:

• Sitting (a continuous period of being seated) - Continuously
• Standing (for sustained periods of time) - Occasionally
• Walking (moving about on foot to accomplish tasks) - Frequently
• Bending/Stooping (downward and forward) - Occasionally
• Crawling (moving about on hands and knees or hands and feet) - Not at all
• Climbing/Walking Stairs (ascending or descending) - Occasionally
• Reaching (extending arms in any direction) - Continuously
• Crouching/Squatting (bending the body downward and forward by bending leg and spine) - Occasionally
• Kneeling (bending legs at knee to come to rest on knee(s)) - Occasionally
• Balancing (maintaining body equilibrium to prevent falling) - Frequently
• Repetitive Motion (substantial movement (motions) of the wrists, hands, and/or fingers) - Occasionally
• Trunk Rotation (movement in any direction, whether standing or sitting, with at least one foot stationary and in contact with the floor) - Occasionally
• Pushing/Pulling (using upper extremities to press against or draw or tug) - Occasionally
• Handling (applying pressure to an object with the fingers and palm) - Continuously
• Fingering (picking, pinching, typing; working primarily with fingers and not whole hand) - Frequently
• Talking (expressing or exchanging ideas by means of the spoken word) - Occasionally
• Driving (the control and operation of a fork lift) - Continuously
• Desk Work (tasks generally performed at a desk, including use of a computer, printer, fax machine, telephone and other office equipment) - Occasionally
• Use of tools (safely operate equipment needed for receiving, conveying, stocking, packaging, and shipping parts) - Frequently
• Hearing (perceiving the nature of sounds at normal speaking levels) - Continuously
• Exposure (to adverse weather & temperature conditions) - Frequently
• Travel (travel needed to perform job duties) - Not at all

Additional Information

This job description is a summary of the job duties and responsibilities and is not intended to cover all possible job duties and is subject to change at the employer’s discretion. Employees must be able to perform the essential job duties and satisfy job requirements either with or without a reasonable accommodation.