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Field Technician

Borealis Broadband
Anchorage, AK Full Time
POSTED ON 1/4/2025 CLOSED ON 1/12/2025

What are the responsibilities and job description for the Field Technician position at Borealis Broadband?

ISP Field Technician

Reports to: Field Supervisor / Operations Manager

Position summary: The ISP Field Technician plays a vital role in supporting Borealis Broadband’s commitment to delivering high-quality internet service. This hands-on position involves indoor/outdoor work, daily customer interaction, equipment installation, maintenance and troubleshooting, ensuring seamless connectivity and customer satisfaction.

Essential Responsibilities and Accountabilities (not limited to):

  • Conduct site surveys to determine potential customer eligibility
  • Conduct customer installations and maintenance visits
  • Attention to detail when documenting customer contact, network and billing information and ensuring all appropriate paperwork is completed at the end of each install/maintenance visit
  • Provide customer technical support, verbally, electronically or over the phone in a professional and timely manner
  • Provide basic support, troubleshooting and maintenance of the Borealis network
  • Resolve routine inquiries, escalate complex issues to a higher tier of support
  • Work under moderate supervision preforming general tasks, completing routine assignments in a timely manner
  • Prompt response to management and supervisory communication (text/call/email)
  • Keep installation vehicles organized, clean and prepared for field duties
  • Conduct monthly tower site visits, maintenance and network equipment continuity check
  • Follow established Borealis procedures, policies, practices and principles
  • Other duties as assigned

Qualifications and Requirements:

  • High school diploma or G.E.D required
  • Must have valid driver’s license and clean driving record
  • Technical knowledge of computer skills; email, Microsoft Office, etc.
  • Must complete technician training and show competency of required Field Technician skills within 90-day probationary period – items include connector/port wiring, cable selection, basic network understanding, installation hardware and supplies requirements, basic equipment configuration steps, etc.
  • Ability to handle multiple tasks/issues simultaneously
  • Ability to exercise flexibility and resourcefulness (with assistance from others) in challenging or perplexing, possibly high-pressure/demanding situations – “think on your feet” attitude
  • Great time management and the ability to receive directions on an as needed basis
  • Positive outlook, go-to attitude, excellent customer service skills – written and verbal
  • Must conduct oneself in a professional and presentable manner, including proper (clean) work attire, driving behavior and customer interactions (use of appropriate language and demeanor)
  • Must learn general knowledge of Borealis products and service offerings, and be eagerly willing to present the info in appropriate sales opportunities and settings
  • Must be willing to routinely drive to various job sites within Anchorage and Eagle River
  • Must be flexible to work overtime/weekends/holidays as needed (per After- Hours and On-Call Policy)
  • Must be willing to do remote village travel as needed
  • Ability to work outside and withstand varied inclement weather conditions
  • Ability to bend, squat, lift, twist, sit for extending periods of time
  • Ability to reach, climb, carry and or grasp ladders and other tall structures – not limited to but including climbing on roofs during the winter
  • Must have basic knowledge of power/hand tools and be comfortable using them
  • Must adhere to industry regulations, standards and OSHA codes, and maintain a safe work environment by following those codes, standards, legal regulations, and general common-sense safety behaviors
  • We are a Tobacco Free Workplace

This description is intended to provide the general nature and level of work being performed; it is not all-inclusive. All personnel may be required to perform additional duties as needed outside of their normal responsibilities.

You will get a free Internet connection at your home (if serviceable), generous PTO and 11 paid holidays per-year, 90% company paid health insurance.

Job Type: Full-time

Pay: $22.00 - $25.00 per hour

Expected hours: 40 per week

Benefits:

  • 401(k) matching
  • Health insurance
  • On-the-job training
  • Paid time off

Schedule:

  • 8 hour shift

Application Question(s):

  • Do you have a valid drivers license and clean driving record? (Required to be on company insurance).

Work Location: In person

Salary : $22 - $25

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