What are the responsibilities and job description for the Field Technician position at Borealis Broadband?
ISP Field Technician
Reports to: Field Supervisor / Operations Manager
Position summary: The ISP Field Technician plays a vital role in supporting Borealis Broadband’s commitment to delivering high-quality internet service. This hands-on position involves indoor/outdoor work, daily customer interaction, equipment installation, maintenance and troubleshooting, ensuring seamless connectivity and customer satisfaction.
Essential Responsibilities and Accountabilities (not limited to):
- Conduct site surveys to determine potential customer eligibility
- Conduct customer installations and maintenance visits
- Attention to detail when documenting customer contact, network and billing information and ensuring all appropriate paperwork is completed at the end of each install/maintenance visit
- Provide customer technical support, verbally, electronically or over the phone in a professional and timely manner
- Provide basic support, troubleshooting and maintenance of the Borealis network
- Resolve routine inquiries, escalate complex issues to a higher tier of support
- Work under moderate supervision preforming general tasks, completing routine assignments in a timely manner
- Prompt response to management and supervisory communication (text/call/email)
- Keep installation vehicles organized, clean and prepared for field duties
- Conduct monthly tower site visits, maintenance and network equipment continuity check
- Follow established Borealis procedures, policies, practices and principles
- Other duties as assigned
Qualifications and Requirements:
- High school diploma or G.E.D required
- Must have valid driver’s license and clean driving record
- Technical knowledge of computer skills; email, Microsoft Office, etc.
- Must complete technician training and show competency of required Field Technician skills within 90-day probationary period – items include connector/port wiring, cable selection, basic network understanding, installation hardware and supplies requirements, basic equipment configuration steps, etc.
- Ability to handle multiple tasks/issues simultaneously
- Ability to exercise flexibility and resourcefulness (with assistance from others) in challenging or perplexing, possibly high-pressure/demanding situations – “think on your feet” attitude
- Great time management and the ability to receive directions on an as needed basis
- Positive outlook, go-to attitude, excellent customer service skills – written and verbal
- Must conduct oneself in a professional and presentable manner, including proper (clean) work attire, driving behavior and customer interactions (use of appropriate language and demeanor)
- Must learn general knowledge of Borealis products and service offerings, and be eagerly willing to present the info in appropriate sales opportunities and settings
- Must be willing to routinely drive to various job sites within Anchorage and Eagle River
- Must be flexible to work overtime/weekends/holidays as needed (per After- Hours and On-Call Policy)
- Must be willing to do remote village travel as needed
- Ability to work outside and withstand varied inclement weather conditions
- Ability to bend, squat, lift, twist, sit for extending periods of time
- Ability to reach, climb, carry and or grasp ladders and other tall structures – not limited to but including climbing on roofs during the winter
- Must have basic knowledge of power/hand tools and be comfortable using them
- Must adhere to industry regulations, standards and OSHA codes, and maintain a safe work environment by following those codes, standards, legal regulations, and general common-sense safety behaviors
- We are a Tobacco Free Workplace
This description is intended to provide the general nature and level of work being performed; it is not all-inclusive. All personnel may be required to perform additional duties as needed outside of their normal responsibilities.
You will get a free Internet connection at your home (if serviceable), generous PTO and 11 paid holidays per-year, 90% company paid health insurance.
Job Type: Full-time
Pay: $22.00 - $25.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k) matching
- Health insurance
- On-the-job training
- Paid time off
Schedule:
- 8 hour shift
Application Question(s):
- Do you have a valid drivers license and clean driving record? (Required to be on company insurance).
Work Location: In person
Salary : $22 - $25