What are the responsibilities and job description for the Assistant Manager position at Borger Residential?
Work Location
Vesta Parkside - 750 Kenilworth Ter NE, Washington, DC 20019
Job Summary
The Assistant Manager is responsible for assisting the Property Manager in maintaining the physical asset and overall property operations and administrative functioning in accordance with the company’s objectives. The Assistant Manager should be a self-starter, who understands multifamily management and can apply sound judgment to make property decisions to deliver the superior level of service defined by Borger Residential.
Essential Functions and Responsibilities
- Assisting the Property Manager in ensuring the efficient operation of the property.
- Ensure staff compliance with federal and local legislation as well as company policies.
- With the assistance of the Property Manager implement marketing and resident retention plan(s) and direct the actions of the leasing and management team to achieve performance objectives.
- Assist in enforcing staffing schedules to ensure adequate coverage to satisfy property needs.
- Communicate effectively with residents, community team and vendors.
- Ensure all customer concerns are resolved promptly and appropriately.
- Assist in directing the maintenance team to ensure service requests are resolved timely and apartment turnover standards comply with company standards.
- Ensure efficient and courteous response to all resident requests.
- Advise Property Manager of conditions of the community affecting the resident’s safety, dissatisfaction, and to preserve the asset.
- Support the Property Manager in ensuring the efficient operation of the property.
Qualifications
- Minimum of 3 years of experience working in residential management
- Prior 3rd Party Management experience
- Prior Multi-Site Management Experience
- Strong Marketing/Leasing Experience
- MRI and BlueMoon experience is preferred
- Strong verbal and written abilities
- Proficiency with MS Office
- Excellent customer service skills
- Prior affordable housing experience preferred
- High school education or the equivalent is required; a college degree is a plus but not a requirement
- Ability to fluently read and write English, accurately perform intermediate mathematical functions and use all on-site resident management software functions
Work Environment and Physical Demands
- Work Environment: Employee is not substantially exposed to adverse environmental conditions. The noise level in the work environment is usually moderate.
- Physical Demands: While performing duties of this job, employee is required to stand; walk; sit; use hands to handle objects and documents; reach with hands and arms; talk and hear. Employee may occasionally lift and/or move up to 10 pounds.
- Vision: Must be sufficient to read reports, instructions, correspondence, and any other written material pertinent to your job.
- Hearing: Must be sufficient to understand a conversation at a normal volume, both in person and by telephone.
- Speech: Must be coherent to promote and market BR.
- Physical Mobility: Must be sufficient to move about in office and properties including climbing stairs and to drive an automobile and be able to operate office machines.
Benefits and Perks
Borger Residential is pleased to offer full-time employees comprehensive benefits, including health, dental and vision insurance; short- and long-term disability; life and optional life, accidental, critical illness insurance; employee assistance program (EAP); bereavement, jury duty and other paid and unpaid leaves of absences; paid time off (PTO); holidays; retirement plans; and Flexible Spending Accounts (FSAs) and Health Savings Accounts (HSAs).
Compensation
$26-$29 per hour
Salary : $26 - $29
