Resident Relations Agent

Borger Residential is a community and industry respected full-service property management company with over 80 years of experience in Washington, DC, Maryland, and Virginia. Originally founded in 1930, Borger Residential currently manages over 9,500 apartments throughout the DC Metro Area, and it continues to grow. Today, we stand proudly under the umbrella of The Donohoe Companies, shaping the future of property management.

Work Location

Apartment located in Thomas Circle, Washington, DC

Job Summary

The Resident Relations Agent is responsible for greeting residents and guests, directing calls and maintaining the presentable upkeep of the lobby and common areas daily. The Resident Relations Agent must represent the company and its relations with residents and employees, reflect the attitudes, policies and general personality of the property.

Essential Functions and Responsibilities

• Responsible for serving as the first point of contact for all guests, residents, and potential residents.
• Answering and transferring calls to the respective property employee.
• Responding to inquiries pertaining to the property from guests or residents.
• Responsible for ensuring a professional and courteous environment.
• Duties include but are not limited to any task assigned by management related to the entire property operations, which comprise of tasks in the Business/Leasing and Engineering offices.
• Monitor and control general lobby and common areas to ensure adherence with company policies.
• Assist with any deliveries or vendors as they arrive at the property.
• Collect any service request from residents and distribute to the maintenance staff.
• Assist managers and other staff members with work to be done.
• Maintain a professional appearance and display a good attitude at all times.
• Report immediately any incidents or accidents occurring on the site to the Resident Manager.

Qualifications

• Minimum of 2-3 years front desk, office, administrative, or customer service experience
• Consistent work history
• Excellent customer service skills
• Good communication skills and phone etiquette
• Computer knowledge
• Filing experience
• Reliable
• Ability to work with limited supervision

Work Environment and Physical Demands

• Work Environment: Employee is not substantially exposed to adverse environmental conditions. The noise level in the work environment is usually moderate.
• Physical Demands: While performing duties of this job, employee is required to stand; walk; sit; use hands to handle objects and documents; reach with hands and arms; talk and hear. Employee may occasionally lift and/or move up to 10 pounds.
  • Vision: Must be sufficient to read reports, instructions, correspondence, and any other written material pertinent to your job.
  • Hearing: Must be sufficient to understand a conversation at a normal volume, both in person and by telephone.
  • Speech: Must be coherent to interact with guests.
  • Physical Mobility: Must be sufficient to move about in office and properties including climbing stairs and to drive an automobile and be able to operate office machines.

Benefits and Perks

Borger Residential is pleased to offer full-time employees comprehensive benefits, including health, dental and vision insurance; short- and long-term disability; life and optional life, accidental, critical illness insurance; employee assistance program (EAP); bereavement, jury duty and other paid and unpaid leaves of absences; paid time off (PTO); holidays; retirement plans; and Flexible Spending Accounts (FSAs) and Health Savings Accounts (HSAs).

Compensation

$18-20 an hour