Customer Service Representative

Overview
Under immediate supervision of Administrative Assistant I, performs a wide variety of routine and moderately complex tasks and duties which include providing excellent customer service in person and via email and telephone, receiving and processing payments, reimbursements and contributions, process and distribute purchase orders, clerical duties associated with administration, finance, parking and codes departments; learn policies, procedures and work methods associated with assigned duties; perform other duties as required.

Summary
- Handle incoming customer inquiries via phone, email, and in-person
- Assist customers with product information, pricing, and order processing
- Resolve customer complaints and issues in a professional and timely manner
- Maintain accurate records of customer interactions and transactions
- Collaborate with other departments to ensure customer satisfaction
- Identify and assess customers' needs to achieve satisfaction

Qualifications/Skills & Knowledge Requirements
· Operate standard office equipment

· Type at a rate of at least 40 words per minute

· Proofread typed material

· Learn and use departmental computer systems

· Proficiency with Microsoft Outlook, Word and Excel

· Able to make mathematical calculations with high degree of accuracy

· Able to accurately maintain data and information

· Able to understand and follow both oral and written instructions

· Able to communicate clearly and concisely, both orally and in writing

· Establish and maintain effective work relationships

· Must have high level of interpersonal skills to handle sensitive and confidential situations. Position continually requires demonstrated poise, tact and diplomacy.

· Ability to meet approved physical standards (reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions)

Essential Duties and Responsibilities

Comprehend and follow oral and written instructions

Adhere to all rules, regulations, and procedures of the Borough

Carry out job functions with or without supervision and without posing a direct threat to the health or safety of oneself or others

Exercise courtesy and tact when dealing with others

Exercise sound judgment in evaluating situations and in making decisions

Maintain acceptable attendance standards

Maintain socially appropriate behavior

Request assistance when appropriate

Understand and comply with drug use/abuse policies and procedures

Understand and comply with personnel policies and procedures

Understand and follow oral and written safety policies and procedures

Work under pressure and in coordination with others

Establishes positive working relationships with representatives of community organizations, state/local agencies and associations, Borough management and staff, elected officials, commission members and the general public

Respond to questions and concerns from the general public; provides information as appropriate; receive visitors and telephone calls, directing them to the appropriate information source; represent the Borough to all callers and visitors in a professional and customer friendly manner while maintaining composure

Receive complaints and Right to Know requests and forwards them to appropriate personnel for response

Receive cash and negotiable instruments at counter for payment of bills, permits, licenses, tickets and other Borough receivables

Send all parcel mail, distribute incoming parcel mail to proper person/department

Data entry of all Borough receipts

Enter new vendors in financial software database

Assist with the Utility Service Certifications

Process purchase requisitions into purchase orders; distribute purchase orders to departments

Reconcile cash receipting to various sub-systems and departments monthly

Perform clerical duties for the Administrative, Finance, Codes and Parking Departments

Receive permit applications to be processed by the Codes Department

Contact applicant(s) when permit issued by the Code Enforcement department is ready to be issued for payment options

Answer primary inquiries regarding permitting process

Answer Borough parking inquiries by residents, visitors and business owners

Receive payment for parking tickets/parking permits; issue parking permits

Serve as back up to other positions as assigned

Maintain, sort and file related materials alphabetically, numerically or by other predetermined categories

Use computer to enter, prepare and proofread a variety of documents including general correspondence, reports, memos, and fliers; operates automated office equipment

Participate and complete special projects as assigned

File general correspondence

Perform other duties as assigned

Physical Requirements

This position works in an office setting, must be able to sit, stand, walk, reach for periods longer than 30 minutes

Push, pull or move objects weighing up to 10 pounds

Ability to see, read, print, and draw letters, numbers, words, characters, and symbols, both large and small

Ability to climb stairs or step ladders

Ability to hear normal conversations and communicate clearly, both orally and written

License/Certificate

Possession of a valid Pennsylvania driver’s license

Job Type: Full-time

Pay: $23.68 - $26.31 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Ability to Relocate:

• Phoenixville, PA 19460: Relocate before starting work (Required)

Work Location: In person

Salary : $24 - $26