What are the responsibilities and job description for the Customer Service 1 position at Borough of Waynesboro?
Job Description
Job Description
Salary : Starting at $21.31 per hour
1. Assist with various duties relating to processing information through Borough computer system, including but not limited to general ledger, utility billing and payables. Maintain accurate information of customer master files. Under general supervision of Office Manager - must be able to comprehend manual instructions, check and update information, detail and reports. Work with Borough personnel and help prepare information for processing, when possible. Be alert to processing errors and problems.
2. Maintain appearance of computer work area and report computer supply levels to supervisor. Must be able to make paper and toner changes as required on computer. Must be skilled in the operation of cash register, typewriter, calculator, copier, and working with the public.
3. Answering the phone system, placing calls as directed, taking messages and maintaining pleasant voice communications with the public. Receiving and distributing mail and small parcel deliveries.
4. Perform various clerical and administrative duties and handling transactions from the public. Receive, record, and transact utility bills, Rotary Park rentals, pool memberships, invoices, transient licenses, and other receivables for the Borough. Accuracy in handling cash and in making change are important aspects of position. Do adjustment and exonerations as needed.
5. Assist with computer processing of month-end procedure and other month-end tabulations such as utility bill receivables, balancing unpaid invoice receivables and parking ticket report; must be able to accept special projects as assigned by supervisor.
6. While information is being processed, work duties to include clerical operations suitable for time period or periods available such as filing, researching information for various projects, recording parking ticket receivables, municipal liens and invoicing.
7. Balance and verification of daily receipts for deposit. Ensure deposits are taken to the bank.
8. Assist with monthly tasks associated with utility billing, including loading and unloading of readers with meter readings for processing and reporting. Assist with calculating, printing and mailing bills by bulk mail. Distribute late notices. Process a shut-off list due for non-payment of bills and monitor payments for timely restoration of utility service.
9. Perform other related duties as assigned or directed, or within the scope of responsibility.
Salary : $21
