Service Parts Sales Specialist

Company Description

Our drive and control technologies ensure efficient, powerful and safe movement in machines and systems of any size. We inspire our customers with intelligent components, tailored system solutions, and services – from fully connected applications to the factory of the future. Bosch Rexroth is dedicated to making the world a better place through innovation and technology. We are looking for associates who will take on our customers’ challenges with passion and persistence until the right solution is found and who will thrive in a face-paced, collaborative and exciting environment.

Why work with Bosch Rexroth?

• Challenging Projects: We are driven by innovation and being at the cutting edge of everything that we do. At Bosch Rexroth every day is different and your time will be filled with interesting and exciting projects.
• Amazing Colleagues: Our people make us who we are, and we are very proud of our diverse and skilled global team. Having a supportive and encouraging team around you can make all the difference.
• Learning and Development: We want you to reach your fullest potential, for both yourself and for Bosch Rexroth. That’s why we actively promote growth and development.
• Change the World: We want to give you the opportunity to not only drive your career forward but also to change the world. The work we do at Bosch Rexroth can make a big difference to the world around you.
• Social & Value-Driven: We have a tradition of assuming social responsibility in all that we do. Our success, and our roadmap for the  future, is based on our lived values. This covers everything, from community to the environment, to being a social employer.
• Flexibility & Freedom: We strive to give you a balance between your work and home life, as well as the freedom to drive your career forward.
• International Opportunities: We are a truly global, fully networked company, with locations in more than 80 countries all over the world.

Job Description

The Service Parts Sales Specialist is responsible for providing exceptional & timely customer support to our internal and external customers. They will provide in-house and in-field technical assistance to customers in the identification and order placement of paid service and/or spare parts in support of installed Bosch Rexroth AT products.  The specialist will provide customer consultation for assembly, service and maintenance of Bosch Rexroth AT products.

PRINCIPAL RESPONSIBILITIES:

Spare Parts Functions (50%):

• Determine and recommend suitable service parts for customer installations.
• Prepare and publish recommended service parts list and related price and delivery proposals.
• Perform sales order input and coordination of customer service parts orders.

• Generate spare part quotes using SAP, MTPro, & other tools
• Quote spare part requests for new systems (concurrent with delivery of new systems)
• Support requests (domestic & global) for legacy conveyor systems & legacy modules

Technical Support Functions (50%):

• First point of contact for technical support, spare requests, spare part troubleshooting
  • Vmail, email, chat
• Take “cradle to grave” ownership for all spare part requests
• Support new part setup process – incl defining pricing, change status codes, reactivation of legacy parts as needed
• Support product obsolescence/end-of-life.  Tasks include re-direct PO’s to replacement (if one exists), coordinate changes to status codes, remove planning parameters, populate replacement notes fields, etc.
• Maintain SAP MM03 service field for all current and new parts
  • Generate spare part reporting as needed by Tech Service Supervisor & Leadership
• Coordinate service activities between sales (direct and indirect) and Service dept.
• Travel required as necessary-  average 20-25%
• Participate in departmental and divisional trainings and meetings as required
• Other varied tasks as so directed

Qualifications

Basic Requirements

• High School diploma/GED
• Minimum of 2 years technical experience
• Valid driver’s license (requirement for travel)
• Exceptional interpersonal communication (written/verbal) skills
• Ability to work autonomously
• Strong organization/prioritization skills

Preferred Requirements

• 3 years of Bosch Rexroth transport conveyor product knowledge and applications
• Comprehensive product knowledge of the AT transport conveyor products
• Computer system knowledge (MS Office, SAP, CRM systems)

Additional Information

Indefinite U.S. work authorized individuals only.  Future sponsorship for work authorization unavailable. 

BOSCH is a proud supporter of STEM (Science, Technology, Engineering & Mathematics) Initiatives

• FIRST Robotics (For Inspiration and Recognition of Science and Technology)
• AWIM (A World In Motion)

 By choice, we are committed to a diverse workforce - EOE/Protected Veteran/Disabled.