What are the responsibilities and job description for the Call Center Specialist - Connected Drive position at Bosch?
Job Description
- Respond to incoming calls from customers and provide accurate information about the BMW Performance Center Driving School Programs and Events.
- Book customers for BMW Driving School Programs using a web based reservation system.
- Track customer waitlists, voucher verification requests and refund approval requests using a web based CRM platform.
- Maintain accurate customer records and notes in respective systems to support the program.
- Develop customer relationships that contribute to business objectives and promote customer loyalty
- Research and resolve customer questions and issues to ensure customer satisfaction and retention
- Process tickets using a web based system to escalate customer issues as needed
Qualifications
Additional Information
Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services. Around 9,000 associates at 27 locations support national and international customers in more than 35 languages, primarily from the automotive, travel and transportation, and logistics sectors. More information is available at
All your information will be kept confidential according to EEO guidelines.
BOSCH is a proud supporter of STEM (Science, Technology, Engineering & Mathematics) Initiatives
FIRST Robotics (For Inspiration and Recognition of Science and Technology)
AWIM (A World In Motion)
Indefinite work authorized individuals only. Future sponsorship for work authorization is not available.
