What are the responsibilities and job description for the Regional IT Support Lead position at Bosch?
Job Description
Do you have experience leading a global team and a background in IT Support? Are you wanting to be part of a team that is committed to maintaining high levels of customer satisfaction and operational efficiency? As a Regional IT Support Lead, you'll have the opportunity to oversee and manage IT Support operations across multiple locations within the region.
Essential Functions :
- Oversee and manage the entire technological infrastructure, including data centers, data networks, security systems, helpdesks, local IT support, and all IT and mobile devices worldwide in a complex system and application landscape
- Ensure reliable, efficient, and secure operation of the IT infrastructure
- Ensure that local IT requirements, particularly the operation of IT devices, are met (Field
- Operations)
- Lead service and contract management to effectively control external service providers based on service level agreements
- Track relevant business objectives and report progress to management
- Ensure that the defined local IT security measures are fulfilled to minimize security risks
- Collaborate with executives, department heads, system users, and other stakeholders to ensure maximum effectiveness and robustness of IT operations
- Lead a team IT specialists, including technical and disciplinary management of internal staff and operational management of third-party service providers.
This role is ideally based in our Burnsville, MN office, however the role could also be located in Fairport, NY. Either location will offer a hybrid work schedule (3 days in the office).
Qualifications
