What are the responsibilities and job description for the Regional IT Support Lead position at Bosch Group?
Company Description
Bosch Building Technologies (BT) provides competitive and innovative products and services of superior quality that create excellent value to our end-users and customers by anticipating their needs and expectations. Protecting lives, buildings and assets is our aim. The product portfolio includes video surveillance, intrusion detection, fire detection and voice evacuation systems as well as access control and management systems. Professional audio and conference systems for communication of voice, sound and music complete the range.
Job Description
Do you have experience leading a global team and a background in IT Support? Are you wanting to be part of a team that is committed to maintaining high levels of customer satisfaction and operational efficiency? As a Regional IT Support Lead, you'll have the opportunity to oversee and manage IT Support operations across multiple locations within the region.
Essential Functions:
- Oversee and manage the entire technological infrastructure, including data centers, data networks, security systems, helpdesks, local IT support, and all IT and mobile devices worldwide in a complex system and application landscape
- Ensure reliable, efficient, and secure operation of the IT infrastructure
- Ensure that local IT requirements, particularly the operation of IT devices, are met (Field
- Operations)
- Lead service and contract management to effectively control external service providers based on service level agreements
- Track relevant business objectives and report progress to management
- Ensure that the defined local IT security measures are fulfilled to minimize security risks
- Collaborate with executives, department heads, system users, and other stakeholders to ensure maximum effectiveness and robustness of IT operations
- Lead a team IT specialists, including technical and disciplinary management of internal staff and operational management of third-party service providers.
This role is ideally based in our Burnsville, MN office, however the role could also be located in Fairport, NY. Either location will offer a hybrid work schedule (3 days in the office).
Qualifications
- Bachelors degree in Computer Science, Information Technology, or related field
- At least 8 years in IT with previous leadership experience
- Proven track record in effectively managing a comprehensive and international portfolio of IT services, mostly sourced from partners.
- Experience in identifying and implementing performance measures
- Solid understanding of the company's business goals, processes, and priorities to align IT infrastructure strategies with overall company objectives and make informed decisions that support company growth
- Excellent communication and interpersonal skills
- High level of commitment and resilience in a challenging and changing environment.
- Independent work style coupled with a willingness to take responsibility and assertiveness
