IT Operations Support Lead

Graco manufactures and markets premium equipment to move, measure, control, dispense and spray a wide variety of fluid and powder materials. What does that mean? Well, we pump peanut butter into your jar, and the oil in your car. We glue the soles of your shoes, the glass in your windows and the screen on your phone. We spray the finish on your vehicle, coatings on your pills, the paint on your house and texture on your walls. Graco is part of your daily life.

The IT Operations Support Lead will lead IT initiatives that enhance system reliability, optimize production workflows, and modernize technology to align with operation goals. As a technical expert, the IT Operations Support Lead will collaborate with manufacturing teams, diagnose complex issues, and champion process improvements. This role will lead and mentor a factory support team, promoting a culture of excellence and continuous growth.

What You Will Do At Graco

Project Contribution and Execution

• Support IT initiatives such as system migrations, hardware upgrades, and infrastructure improvements tailored to manufacturing requirements.
• Partner with IT/OT liaison and manufacturing leadership to align IT projects with operational goals, including efficiency improvements and technology modernization.
• Lead efforts to test and deploy IT solutions that support manufacturing and operational methodologies.
  
  

Technical Support for Manufacturing Operations

• Diagnose and resolve escalated issues in manufacturing environments, including production floor systems, specialized hardware, and software.
• Collaborate with manufacturing teams and IT to troubleshoot and optimize systems supporting shop floor operations, inventory, and logistics.
• Act as a technical lead for system upgrades and replacements, ensuring minimal disruption to manufacturing workflows.
  
  

Process Improvement and Documentation

• Identify and implement process improvements to enhance system reliability and operational efficiency in manufacturing settings.
• Develop and maintain comprehensive documentation, including knowledge base articles for troubleshooting and support.
• Ensure adherence to ITIL and organizational standards for incident, problem, and change management within the context of manufacturing operations.
  
  

End-User Advocacy and Relationship Management

• Foster strong relationships with manufacturing teams to ensure IT solutions meet operational needs.
• Act as a liaison between manufacturing operations and IT, advocating for user-centric solutions.
• Monitor user satisfaction metrics specific to production environments and address concerns proactively.
  
  

Team Leadership

• Lead, mentor, manage, and staff an IT factory support team, ensuring alignment with organizational goals and promoting a culture of excellence. 
• Drive team performance by setting clear goals, providing ongoing feedback, and facilitating professional growth opportunities. 
  
  

What You Will Bring To Graco

• Bachelors degree in Computer Science, Information Technology, or equivalent education.
• 5 years of experience in desktop support in a factory or equivalent setting.
• Demonstrated leadership skills.
• Ability to lift and move up to 50 lbs.
• Superb customer service skills.
• Proficiency in desktop operating systems and productivity software.
• Strong understanding of cybersecurity principles and best practices.
• Excellent project and time management.
• Exceptional communication skills. Able to convey technical information to both technical and non-technical stakeholders effectively.
• Ability to think strategically and align support efforts with organizational objectives.
• Strong analytical and problem-solving skills.
• Experience in engaging with vendors for procurement and support.
• Ability to collaborate effectively with cross-functional teams.
  
  

Accelerators

• Global industrial manufacturing experience and knowledge.
• Relevant certifications such as ITIL, Microsoft Certified: Modern Desktop Administrator, CompTIA A , or certifications related to manufacturing IT systems.
• Automation and OT knowledge.
• Microsoft 365 expertise
  
  

At Graco, you truly make a difference. Your unique talents contribute to our organizational growth and future. Not only do you make a difference, but Graco’s culture empowers employees to create their own career path. Whether you choose to advance within your current department or explore new opportunities in different divisions, you have the ability to build your future. Our managers are here to provide support and guidance as you continue to grow within your career.

Graco has excellent opportunities available to individuals who want to be part of a fast-moving, growing company that is committed to quality, innovation and solving fluid handling problems for our customers. Graco is proud to be named a Best Place to Work by Fortune Magazine in 2016, 2018, 2019, 2021 & 2022. Graco offers attractive compensation, benefits and career development opportunities. Graco’s comprehensive benefits include medical, dental, stock purchase plan, 401(k), tuition reimbursement and more.

Our company uses E-Verify to confirm the employment and eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.

The base pay range for this position is listed below, exclusive of fringe benefits or other compensation. If you are hired, your final base hourly rate will be determined based on factors such as geographic location, skills, competencies, education, and/or experience. In addition to those factors, we will also consider internal equity of our current employees. Please keep in mind that the range provided is the full base salary range for the role. Hiring at or near the maximum of the range would not be typical to allow for future and continued salary growth.

$84,000.00 - $146,900.00