Reservation Specialist

Objective:

As our Reservations Specialist, you will be the initial point of contact for our clients for booking reservations, requesting price quotes, and providing feedback. Takes overflow calls from both sales team and passenger service agents, will make reservations, changes to reservations and cancellations. WILLINGNESS TO BE FLEXIBLE IS A MUST! The employee in this position will be cross trained to cover Customer Service, Dispatch, and Sales as needed.

Essential Functions:

1. Accurately and promptly enters reservations into the livery system

2. Reviews affiliate portals regularly for new or changed reservations and accurately and promptly updates the livery system.

3. Communicates with the Sales team on a daily basis to effectively handle all reservations, special customer request, or needs that arise to ensure a positive client experience and positive resolution.

4. Monitors reservations.

5. Answers incoming calls from clients and generates reservations as needed. If necessary will assign vehicles and chauffeurs to the added reservations and generates the paperwork for the chauffeurs.

6. Monitors all affiliate trips by contacting affiliate for status updates and enters trip details into livery system. When running shifts for an affiliate, communicates with the affiliates regarding Boston Chauffeur and passenger status throughout the trip.

7. Demonstrates an “Extra Mile Service” attitude and provides courteous, friendly service to internal and external clients by responding promptly and efficiently to inquiries and requests. Works to uphold Boston Chauffeur’s Mission statement.

8. Follows all policies and procedures listed in the Boston Chauffeur Employee Handbook.

Competencies:

1. “Extra Mile Service” focus and attitude

2. Proficient in the English language including written, speaking and understanding skills

3. Ability to multitask with strong organizational skills

4. Strong professional integrity and ability to maintain strict confidentiality

5. Computer and office skills including typing up to 40 words per minute

6. High Degree of accuracy and attention to detail

7. Team work

8. Initiative

Work Environment:

This job operates in a professional office environment. The role routinely uses standard office equipment such as computers, copier, phones and fax machines.

Knowledge of Multi-line phone system (Polycom Phones/TPX Communication)

Knowledge of CRM, FastTrack Cloud Ultimate, MS Suite, Google Docs, GPS Samsara system

Physical Demands:

Work effectively on a computer and on the phone for up to 8 hours per day. Frequently required to stand; walk; use hands to type; finger, handle or feel; and reach with hands and arms. May sit or stand for extended periods. Hear and understand speech at normal office levels on the telephone; speak in audible tones so that others may understand clearly in normal offices and on the telephone. Regularly required to communicate verbally and through chat, emails, and telephone. Ability to verbally communicate thoughts clearly, to document, to remember information and to organize. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Must have vision adequate to read correspondence, computer screen, forms, etc. Regularly required to communicate verbally and through chat, emails, and telephone.

Job Type: Full-time

Pay: $20.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k) 3% Match
• Dental insurance
• Health insurance
• Paid time off

Schedule:

• 8 hour shift

Work Location: In person

Salary : $20