What are the responsibilities and job description for the Application Support Specialist I, Supply Chain Admin position at Boston Children's Hospital?
Position Description
Part of the Supply Chain Department resource group responsible for the day-to-day operations of the department’s computer system applications. Providing end-user support and application maintenance.
The System Application Support Specialist I will be responsible to:
- Provide support and training for Supply Chain Systems Applications. Develop and prepare user documentation and training materials
- Respond to requests from department users for information or assistance regarding Supply Chain System Applications problems.
- Monitor, resolve, or escalate support issues as appropriate. Assist in integration of department software and participates in testing and implementation of systems installations and upgrades
- Integrate department presentation needs via the network. Participate in and leads short-term departmental tasks and projects. Assist on long-term complex departmental projects
- Monitor internal automated processing jobs and Report and take action when needed
- Maintain Item Master to ensure integrity of data. Including adding new items, altering/enriching attributes of current items, etc. Review accuracy of electronic catalogs and upload upon approval
- Maintain/alter specific elements in Vendor Master tables. Query ERP and other ancillary systems to extract and analyze data
- A Bachelor’s degree in Supply Chain Management, Finance, Information Systems, or other associated concentration. An associate’s degree with an additional 2 years of related experience or a high school diploma/GED with an additional 4 years of related experience may substitute for a bachelor’s degree.
- Knowledge of and experience working with an Enterprise Resource Planning system (PeopleSoft or Workday experience strongly preferred)
- Analytical skills to resolve problems requiring the use of technical principles. Knowledge and experience using KPIs to track and improve processes
- Ability to build queries to extract data; data analysis skills. Knowledge of relational databases, design, and structures
- Strong Excel skills and knowledge of visualization applications
- Strong communication and interpersonal skills
- Hybrid/remote on site at least 2-3 days a week
Status Full-Time
Standard Hours per Week 40
Job Posting Category Support Services
Regular, Temporary, Per Diem Regular
Office/Site Location Boston
Remote Eligibility Part Remote/Hybrid
