IT Systems EPIC Trainer II (Hybrid)

Position Description


This IT Epic Trainer will be responsible for:

• Serves as a subject-matter expert with deep knowledge of the core Epic application, related non-Epic products/applications and the supported operational processes.
• Applying a consultative approach, engages internal subject-matter experts in operations to understand current and anticipated operational needs. Identifies implications, brainstorms solutions and assesses the best option among many. Presents recommendations to senior team member or management as appropriate.
• Participates in analyzing tickets, feedback and requests to identify need for modification in curriculum and delivery of training.
• Performs advanced configuration or customization, as necessary, to address training needs. Maintains training environments. Records decisions and applicable business rules and prepares or may assist in preparing user documentation.
• Manages the implementation of supported core application changes with third party, Epic-eligible vendors and/or internal proprietary applications to ensure integration.
• Participates in upgrades by owning release notes that impact multiple areas within the supported applications and that require coordination across teams.
• Participates in presentations or updates to leadership. Engages in ongoing communications with multiple teams related to supported application and operational processes given broader scope and significant integration work.
• Develops or provides substantive input to training curriculum for online learning or in person instruction. Regularly obtains feedback from super-users and their managers. May provide specialty training to user groups.
  • Responsible for supporting all elements of training planning, design, development and implementation for designated application(s). Responsible for development of detailed, workflow-based curriculum for designated application(s). Responsible for building, testing, and maintaining the training environment for designated application(s). Maintains training curriculum, training environment, and delivers ongoing education post go-live.
• As a subject matter expert, provides feedback to management on policies, procedures and best practices particularly as these may impact the supported application(s) and operational areas.
• May present at national forums (i.e., Epic XGM - Expert Group Meeting, Epic UGM Support - User Group Meeting). Attends Epic related conferences.

In order to qualify, you must have:

• Bachelor’s is required
• An Associate’s Degree with an additional 2 years of related experience or a high school diploma/GED with an additional 4 years of related experience may substitute for a Bachelor’s degree.
• At least 3 years’ experience as a trainer and instructional designer for adult learners required, preferably with IT technology in a healthcare setting. May substitute 5 years-experience in a healthcare delivery management role, or as a healthcare IT analyst focused on electronic medical records implementation and support.
• Minimum 1 year of experience directly involved in Epic ClinDoc application support and/or implementation performing builds in the targeted application(s).
• Experience with training associated with the implementation of new technology required.
• Direct delivery of classroom training for an Epic EMR implementation preferred
• EPIC ClinDoc certification is preferred

Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork


#LI-Hybrid
Status Full-Time
Standard Hours per Week 40
Job Posting Category Information Technology
Regular, Temporary, Per Diem Regular
Office/Site Location Boston
Remote Eligibility Part Remote/Hybrid