Patient Experience Representative I- Urology

Position Description
The Patient Experience Representative will be responsible for:

• Patient Encounter Management:
  • Provides positive and effective customer service that supports unit operations.
  • Collaborates with referring providers and practices.
  • Obtains required authorizations to compile patient and staff schedules.
  • Schedules patients and supports the patient encounter
• Check In / Check Out:
  • Greets and directs patients, families and visitors.
  • Monitors daily schedule and coordinates flow with clinicians /supervisor.
  • Reconciles payments and prepares deposits, provides record of transactions in Hospital systems
  • Facilitates and directs communication with Financial Counseling.
• Administrative:
  • Maintains personal calendars for physician/supervisor(s).
  • Schedules meetings, programs and events.
  • Records and forwards messages, triages call for urgent information or services, initiates call for emergency services.
  • Provides routine clerical support as needed.
• Process Improvement:
  • Actively contributes to departmental and organizational initiatives & projects with a focus on continuous process improvement.
  • Assists in implementing change in internal systems and procedures.

To qualify, you must have:

• High School Diploma or GED required. Bachelor’s degree preferred
• Ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations.
• Ability to work with diverse internal and external constituencies.

BCH offers competitive compensation and unmatched benefits, including a flexible schedule, affordable health, vision and dental insurance, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition Reimbursement, and discounted rates on T-passes.
Status Full-Time
Standard Hours per Week 40
Job Posting Category Administration
Regular, Temporary, Per Diem Regular
Office/Site Location Boston
Remote Eligibility Part Remote/Hybrid