What are the responsibilities and job description for the Patient Service Representative, Urology - Danvers position at Mass General Brigham?
About Us
North Shore Physicians Group (NSPG), the largest multi-specialty physicians group north of Boston, is a leader in innovative practices. We are explorers at heart! Here, ideas come from everyone to the benefit of everyone we serve.
We continually seek the best ways to streamline care for both patients and providers. Our medical team of more than 400 physicians, nurse practitioners, physician assistants, and other care professionals is consistently working together to discover new ways to improve and enhance our practices to benefit the health of our patients and the careers of our providers.
With NSPG as your employer, you'll experience clinical excellence, supportive practice environments, and opportunities for career advancement! Through our team-based approach, the goal is to make our practice of medicine smarter and more efficient.
Our Team
We are seeking a full-time Patient Service Representative (PSR) to join our Urology practice. This role offers a consistent Monday through Friday schedule, from 8:00 AM to 5:00 PM, with a hybrid work arrangement onsite with remote work on Wednesdays after successful completion of training/orientation.
We are located at 104 Endicott St in Danvers, MA. In this office, we evaluate and treat a range of urologic disorders in adult patients. Our team is board certified and includes experts in minimally-invasive surgical techniques, such as laparoscopic, endoscopic, extracorporeal and percutaneous approaches.
Urology Conditions Treated:
- Benign prostatic hypertrophy
- Bladder, kidney and ureter stones
- Cancer of the bladder, kidney, prostate and testes
- Erectile dysfunction/impotence
- Male infertility
- Urinary incontinence
Are you ready to bring your skills to this practice and join us in driving medicine forward?
General Overview
Our Patient Service Representatives play an integral part in the operations of our community-based physician practices. Dedicated to administrative support, these Representatives serve as the gatekeepers of our practices and ensure that teams are delivering the highest quality experience that exceeds our patients' expectations.
We are looking for well-rounded customer service professionals who can multi-task, prioritize, and thrive in a high-volume outpatient setting!
- Leading up to the patient visit, Patient Service Representatives schedule all appointments.
- During the patient's visit, the focus is check-in, which includes greeting patients, answering all of their questions, collecting co-payments, and assisting with any pre-visit paperwork/forms.
- At the conclusion of the visit, during check-out, Patient Service Representatives are tasked with the completion of forms and scheduling follow-up appointments, tests, and/or procedures.
Other duties include fielding all incoming telephone calls and triaging appropriately, monitoring patient flow and waiting room activity, and providing general support to practice leadership, clinicians, and peers.
Qualifications
Whether you are seeking to gain more experience in the healthcare industry or a proven healthcare professional seeking a new challenge, the Patient Service Representative role is the opportunity for you. Our philosophy is that if a new hire has strong customer service skills with a genuine passion for the work, everything else can be taught.
- 2 years of experience working in a community-based medical practice preferred
- Epic experience preferred
