What are the responsibilities and job description for the Telephone Page Associate (e/o weekend 3:00pm-11:30pm) position at Boston Children's Hospital?
At Boston Children's Hospital, the quality of our care - and our inclusive hospital working environment - lies in the diversity of our people. With patients from local communities and 160 countries around the world, we're committed to reflecting the spectrum of their cultures, while opening doors of opportunity for our team. Here, different talents pursue common goals. Voices are heard and ideas are shared. Join us, and discover how your unique contributions can change lives. Yours included.
Every other weekend 3:00pm-11:30pm
Answer all incoming lines on switchboard console and connect to appropriate extension in an efficient and courteous manner. Escalates calls to other team members as appropriate. * Handles special and priority calls such as medical emergency and code alerts. * Responds to requests from individuals with pagers, for telephone and page information such as direct dial numbers, department numbers, physician on call status utilizing an automated computerized system. * Provides general information to the public, or refers to appropriate parties for responses * Updates contact data base and customer profiles to reflect the most current information for essential medical and non-medical personnel. * Provides answering service support outside or during business hours. Responsible for greeting
callers, establishing reason for call, entering message details, and promptly and accurately delivering messages. * Provides positive and effective customer service that supports departmental and hospital operations. * Informs supervisor of service issues and assists in contacting correct vendor in order to facilitate resolution/repair to telecommunications systems. * Maintains confidentiality of client information.
6 months of Customer Service experience. Data entry, data processing, general computer experience required.
Boston Children's Hospital requires all employees to be vaccinated against COVID-19 and Flu, (unless you are eligible for a medical or religious exemption).
Boston Children's Hospital is an Equal Opportunity / Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.
